Ch. 27 Crisis Mgmt

Question 1

Situational/external crisis

Answer 1

Often unanticipated loss or change experienced in every day, life events (ex: house burns down; grandma dies in car accident)

Question 2

Maturational/internal crisis

Answer 2

Achieving new developmental stages, which requires learning additional coping mechanisms
(ex: girl develops breast tissue; woman gets married)

Question 3

Adventitious crisis

Answer 3

The occurrence of natural disasters, crimes, or national disasters.
(ex: 9/11; Virginia Tech massacre)

Question 4

Phase 1

Answer 4

Escalating anxiety from a threat activates increased defense responses
(Immediately following the crisis)

Question 5

Phase 2

Answer 5

Anxiety continues escalating as defense responses fail, functioning becomes disorganized, and the client resorts to trial-and-error attempts to resolve anxiety

Question 6

Phase 3

Answer 6

Trial-and-error methods of resolution fail, and the client’s anxiety escalates to severe or panic levels, leading to flight or withdrawal behaviors

Question 7

Phase 4

Answer 7

Client experiences overwhelming anxiety that can lead to anguish and apprehension, feelings of powerlessness, and being overwhelmed, dissociative symptoms, depression, confusion, and/or violence

Question 8

Crisis intervention initial task

Answer 8

Promote a sense of safety by assessing potential for suicide or homicide

Question 9

Crisis intervention goal

Answer 9

Provide rapid assistance for individuals or groups who have an urgent need