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SAP S/4HANA Sales > Business Processes > Flashcards

Business Processes Flashcards

1
Q

True/False: Sales areas can be assigned to more than one company code.

A

False (multiple sales areas can be created but each one can only be assigned to a single company code)

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2
Q

True/False: company codes can have multiple sales organizations assigned to them

A

true

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3
Q

To satisfy a customer order, materials can be procured in which of the following ways?

a. replenishment from a vendor using a purchase order
b. issuing directly from stock
c. replenished frmo a competitor using a purchase order
d. replenished from in-house production

A

a. replenishment from a vendor using a purchase order
b. issuing directly from stock
d. replenished from in-house production

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4
Q

A delivery document controls which of the following shipping activities?

a. picking
b. transportation planning
c. arranging warehouse personnel rosters
d. packing
e. goods issue

A

a. picking
b. transportation planning

d. packing
e. goods issue

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5
Q

To combine multiple orders into single deliveries, which of the following must be the same?

a. due date for the delivery
b. pallet size
c. ship-to address
d. shipping point
e. delivery time

A

a. due date for the delivery

c. ship-to address
d. shipping point

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6
Q

true/false: When a billing doc is created, the GL accounts are normally determined automatically and the relevant data is posted.

A

true

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7
Q

true/false: The data stored in the Sales: General/plant data screen is valid for the company code that the plant is assigned to

A

false (is valid for the delivering plant that the data is entered for)

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8
Q

true/false: cross division sales is a scenario where orders can be created with the item division being the same as the header division

A

false (cross division sale means that the item divisions can be different to the header division)

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9
Q

Which of the following information can be stored in a customer-material information record?

a. default delivering plant
b. customer material number
c. default order quantity
d. preferred partial delivery indicators
e. customer-specific delivery tolerances

A

a. default delivering plant
b. customer material number

d. preferred partial delivery indicators
e. customer-specific delivery tolerances

(default order quantities are set at material master level)

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10
Q

Which of the following are controlled by the condition type?

a. whether or not scales are allowed
b. whether the condition is shown in the pricing analysis screens
c. whether the condition is a header or item condition
d. whether the condition type is a numerator or denominator in a formula
e. default values for validity periods

A

a. whether or not scales are allowed
c. whether the condition is a header or item condition
e. default values for validity periods

(no settings controlling the showing of conditions in the pricing analysis screen
The use of a condition type as a numerator or denominator is defined in the formula code and not in the condition type)

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11
Q

Which of the following are dates used in forward or backward scheduling?

a. Goods issue date
b. Material availability date
c. Sales order date
e. delivery date
f. Loading date

A

a. Goods issue date
b. Material availability date

e. delivery date
f. Loading date

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12
Q

which of the following are sources of information for the automatic determination of the deliverying plant?

a. material master
b. shipping point
c. header sales area
d. customer/materal info record
e. customer master

A

a. material master

d. customer/materal info record
e. customer master

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13
Q

true/false: collective processing in sales and distribution uses work lists to create follow up documents

A

true (collective processing comprises worklists to select documents that require a follow up document to be created)

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14
Q

Which of the following are examples of worklists used in sales and distribution?
a/ outbound deliveries created with reference to sales orders
b. sales orders that can be created with reference to purchase orders
c. goods issues that can be created with reference to outbound deliveries
d. billing documents that can be created with reference to outbound deliveries or sales orders
e. transfer orders that can be created with reference to outbound deliveries

A

a/ outbound deliveries created with reference to sales orders

c. goods issues that can be created with reference to outbound deliveries
d. billing documents that can be created with reference to outbound deliveries or sales orders
e. transfer orders that can be created with reference to outbound deliveries

(no worklist function to create sales orders based on purchase orders)

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15
Q

Which of the following are examples of partial delivery agreements available at item level in a sales order?

a. only complete delivery per item is allowed
b. no deliveries are allowed
c. partial delivery is allowed
d. no limit to partial deliveries
e. one delivery with a quantity greater than zero has to be created

A

a. only complete delivery per item is allowed

c. partial delivery is allowed
d. no limit to partial deliveries
e. one delivery with a quantity greater than zero has to be created

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16
Q

true/false: Availability checking is carried out at the shipping point determined in the order item

A

false - carried out at the delivering plant determined in the order item.

shipping points not involved in availability checking.

17
Q

true/false: an order item can be backordered if the total item quantity is not fully confirmed or the required delivery date cannot be met

A

true

18
Q

Which of the following are functions of a sales document type?

a. pricing
b. credit check
c. packaging
d. availability check
e. partial deliveries

A

a. pricing
b. credit check

d. availability check

No function controlling packing at the document type level. automated packing is carried out in deliveries.
The partial delivery agreement is at item level, not document type.

19
Q

Which of the following are functions at the item category level?

a. pricing
b. delivery scheduling
c. billing relevance
d. delivery relevance
e. incompletion log

A

a. pricing

c. billing relevance
d. delivery relevance
e. incompletion log

Delivery scheduling is a function of the sales document type

20
Q

true/false: Item category determination is providing the functionality that the same item can have different sales functions as the document type changes throughout the order to cash process

A

true (item category determination can, for example, permit the same item in a quotation to be not relevant to billing but, in a sales order, the same item would now be relevant to billing)

21
Q

true/false: when using assembly processing with a sales order, the system automatically creates a delivery when the sales order is saved

A

false (the system automatically creates a production order when the sales order is saved. a delivery is created later once the finsihed goods are received in to stock)

22
Q

true/false: the material type VERP can be used to create material master record sfor packing materials

A

true

23
Q

true: When a delivery item is assigned to a packing material, the system creates an individual element called a Handling Unit to store information about the packing material and what is packed in it.

A

true

24
Q

Which of the following are features provided for the selling of service products?

a. using item category LEIS, delivery related billing takes place
b. Material type DIEN is used for service products to ensure no inventory management takes place
c. MRP data can be stored in the material master
d. The SAP ERP component Customer Service (CS) provides extensive functionalities for selling services
e. Using item category LEIS, order related billing takes place

A

b. Material type DIEN is used for service products to ensure no inventory management takes place

d. The SAP ERP component Customer Service (CS) provides extensive functionalities for selling services
e. Using item category LEIS, order related billing takes place

25
Q

true/false: when you create a credit/debit memo request, it automatically contains a billing block

A

true

26
Q

Unreasonable customer complaints are dealt with by setting the reason for rejection indicator in teh request document

A

true

27
Q

Which of the following statements are true regarding invoice correction requests?

a. they contain a credit and debit memo item for each item in the original invoice
b. when an item is deleted, both the debit and credit memo items are deleted
c. the ultimate result of an invoice correction is either a credit or debit memo depending on the necessary changes
d. because an existing document is being adjusted, invoice corrections do not contain a billing block
e. changes can only be made to the debit memo items

A

a. they contain a credit and debit memo item for each item in the original invoice
b. when an item is deleted, both the debit and credit memo items are deleted
c. the ultimate result of an invoice correction is either a credit or debit memo depending on the necessary changes

e. changes can only be made to the debit memo items

28
Q

true/false: An online list display shows sales, delivery or billing documents whereas a worklist displays documents that will be further processed like delivery due lists or billing due lists.

A

true

29
Q

true/false: you define if a condition type is a numerator or a denominator in the formula code

A

true

formula codes are used in the pricing procedure

30
Q

true/false: MRP data is not stored in the material master data for service products because the items are not planned

A

true

31
Q

Which of the following document types are used to initiate a customer complaint?

a. return request
b. credit memo request
c. credit memo
d. invoice correction
e. return delivery

A

a. return request
b. credit memo request

d. invoice correction

SAP S/4HANA Sales (10 decks)

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