breaking bad news Flashcards
1
Q
perception
A
events up till now
what they already know
what was the investigation for
2
Q
invitation
A
do you want me to explain the results to you
3
Q
knowledge
A
chunk the diagnosis
warning shot
pause and wait
4
Q
emotions
A
aknowledge emotions and reflect back
ask about emotions if appropriate
5
Q
strategy and summery
A
agree on a plan
next steps
summarise concerns
ask how they are feeling
6
Q
how do you deal with a cue
A
bounce it back
empathise
explore it
dont try to solve is unless you have too
get the concerns out before you start explaining
7
Q
how do you deal with emotions
A
aknowledge it
say that its understandable
ask if they have any other concerns
