B5: Complaints Flashcards

1
Q

What must all care organisations have? Required by who?

A

all care organisations must have formal procedures in place to deal with any complaints, as required by their regulators

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2
Q

How will complaints be initially investigated?

A

initially, complaints will be investigated through the organisation’s own disciplinary systems for allegations such as poor practice or care from staff

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3
Q

How will more serious complaints be dealt with?

A

more serious cases will be dealt with by the regulatory body (eg the GMC)

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4
Q

What will happen in extreme cases where assault or death has occurred by negligence or active abuse?

A

in extreme cases where an assault or death has occurred by negligence or active abuse the police will become involved and it may lead to a criminal conviction

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