B5: Complaints Flashcards
What must all care organisations have? Required by who?
all care organisations must have formal procedures in place to deal with any complaints, as required by their regulators
How will complaints be initially investigated?
initially, complaints will be investigated through the organisation’s own disciplinary systems for allegations such as poor practice or care from staff
How will more serious complaints be dealt with?
more serious cases will be dealt with by the regulatory body (eg the GMC)
What will happen in extreme cases where assault or death has occurred by negligence or active abuse?
in extreme cases where an assault or death has occurred by negligence or active abuse the police will become involved and it may lead to a criminal conviction