B3: Advocacy

Question 1

When may an advocate speak on a service user’s behalf?
-example?

Answer 1

if a client has a serious communication problem, an advocate may speak on their behalf
- eg a client may have a learning difficulty or speech impediment or lack of confidence when talking with health and social care professionals

Question 2

Who are usually advocates in health and social care settings?

Answer 2

in health and social care settings, advocates are usually volunteers

Question 3

Who do advocates work with?

Answer 3

they work with service users, getting to know them and build a relationship so that they can accurately represent the views, needs and preferences of their client to the official organisations when needed

Question 4

When may advocates need to represent their client?

Answer 4

this may be through attending care meetings with the service user or completing forms, writing letters or emailing on a client’s behalf