B102 Effective Listening

Question 1

What is the five step-process of listening?

Answer 1

Receiving, Attending, Understanding, Responding, Remembering

Question 2

What does the basic communication process include?

Answer 2

A sender, a receiver, and a message.
The simple process of communication is the ability to encode and decode information and messages.

Question 3

What is meant by “Receiving”?

Answer 3

Receiving is physically picking up the message - it is the hearing. While the starting point in the listening process, it is not the same as listening for understanding.

Question 4

What is the difference between short-term and long-term memory? (5+3)

Answer 4

Short-term memory:
- Information is used immediately, usually within a few seconds
- Rapid forgetting rate
- Very susceptible to interruption
- Limited capacity
- Works better with simple concepts
Long-term memory:
- Recall information hours, days, or years later
- Often requires a stimulus to “jog” the memory
- Good listening habits will improve this memory over time

Question 5

What are the three types of listening?

Answer 5

Informative, Critical, and Empathetic

Question 6

How do your listening skills affect other forms of communication? (2)

Answer 6

Much like short-term and long-term memory, listening affects the way you respond in both writing and speaking. Your ability to block out distractions while reading greatly affects comprehension.