Art of Business Flashcards
Capital
money to invest in business
Ethics
moral principles by which we live and work
Client Base
customers who are happy with your service and continue to come to you for services over and over again
Salon Policies
a set of standards and rules adopted by a salon to ensure that all clients and associates are being treated fairly and consistently
Goals
benchmarks that help you realize and achieve your mission and your vision
Resume
a brief overview of a persons educations and work experience
Demographics
information about a specific populations, including data on race, age, income and educational attainment
Written agreements
documents govern the opening of a salon, leases, vendor contracts and employee contracts that detail who does what and what is given in return.
Booth rental
paying a salon owner a weekly or monthly fee in exchange for a work space in a salon
Salary
a fixed, regular payment for the hours you worked
Work Ethic
committing yourself to consistently doing a good job for your clients, employer and salon team
Commission
payments to an employee based on their total service dollars, and can range anywhere from 25-60%, depending on length of employment
Salary Plus Commision
pay structure often used to motivate employees to perform more services therefore increasing productivity
Job description
a document that outlines all of the duties and responsibilities of a particular position at a spa or salon
Ticket upgrading
recommending and selling additions services to clients
