APC Mandatory - Communication and negotiation Flashcards
Communication and negotiation
What do you consider to be an example of good communication?
Communicating with the client before and after a survey is an example of good communication.
How do you ensure that the frequency of communication is acceptable?
I speak to each client atleast 2 times aswell as additional emails.
What are the different ways you can communicate with clients?
Email, face to face, telephone, video call, letters
When would you choose to use written communication over verbal communication or a face to face meeting?
When sending out/agreeing terms.
What barriers to effective communication have you come across?
Jargon. Language. Not listening. Cultural differences
Tell me about your negotiating style.
Compromise attempt to reach a mutual agreeable solution for both parties.
Why is negotiation important?
Helps you build better relationships
What is principled negotiation?
Principled negotiation involves drawing on objective criteria to settle differences of opinion.
What can be a barrier to negotiating effectively?
Negativity.
What would be a good way to facilitate negotiations in your role?
Via meetings or video calls.
Why do you consider that discussing matters in person might be effective?
It allows you to read the body language of the other people.
What are the alternatives to this?
Video call, telephone, email
Why can these alternatives present challenges?
They can be easily ignored and you can’t read body language.
Tell me about how you communicate effectively (and responsibly) using social media.
Acting in accordance with RICS guidance and remaining a high standard of professionalism.
What do RICS set out as best practice for the use of social media?
The standards expected of members do not change because they are communicating through social media rather than face-to-face or other traditional media
