Analytical Ticket Submittals Flashcards
1
Q
Magnifying Glass
A
(S) There was an influx of unnecessary IT ticket submittals on how to handle computer lock outs. (O) Each department has its own budget and when team members would get locked out they would call the help desk or submit ticket online. This cost the department $$. (A) I identified repeat offenders (reports, probing) and shared a PowerPoint on self service lockout procedures. (R) This saved the department $$ and cut downtime by 50% on ticket response turnaround time
