admin exam 1 Flashcards

Question

need to know about inventory

Answer 1

costs - acquisition & procurement cost - the cost associated with getting the product - carrying cost - the cost of carrying the product so it includes, storage, handling, expiration etc methods (visual, periodical etc) - visual: looking through the shelves at what we have - periodic - looking through the shelves at set intervals to determine what products we have - perpetual - the best kind of inventory where a computerized inventory management system (IMS) is used to keep track inventory. It must be entered in correctly what pharmacy manager needs to consider - selection of brand vs generic products - Reduction of inventory size - Return-goods policies - Waste - Management of unclaimed prescriptions/unused patient-specific medications - Monitoring shrinkage (shoplifting, employee theft, waste, non-returnable products) what are mins and maximum - mins: the least amount of a product we can have - max: the most amount of product we have - these values determine if we need to make another order or not

Answer 2

In small rural acute care hospitals, the patient is admitted with very expensive non-formulary eye med on their med rec order. Eye drops are not an emergent med and you know it will not harm the patient to go without them for a few days. What methods are available to procure this medication? - let the provider know that this is nonformulary and that we do have it cause we usually do not order nonformulary meds What are the pros and cons of different approaches? What would you choose to do and why? -

Answer 3

Community pharmacy, one of your patients has a chronic med that costs the pharmacy about $3000 per prescription fill. What are some strategies to manage carrying costs but still allow you to meet the needs of the patient? - in the community: reorder after the patient picks it up. do not let it sit there and expire - for independent pharmacy: ask for a 5 days notice from the patient for what they need it

Answer 4

The main objective of all merchandising efforts is to attract customers to the store and invite them to make purchases while they are there - A proper mix of convenience, price, and service will benefit the store’s appeal to customers Given the decline in profit margins in the prescription department, the success of a pharmacy’s “front end” is crucial to the overall success of the business - Important to keep in mind that most of the items sold in a pharmacy can also be purchased online or in other retail outlets

Answer 5

Commonly determined by industry averages or by evaluating sales per sq. ft. of various pharmacy depts. - Industry information can be obtained from wholesalers and other vendors, as well as professional organizations (e.g. NCPA, NACDS) - The ideal size of a dept. can be calculated by taking an estimate of total sales from that department and dividing it by its expected sales per sq. ft. don't need to memorize but know that there are industry standards for the size of pharmacy?

Answer 6

The Americans with Disabilities Act (ADA) of 1990 is a federal mandate that prohibits discrimination based on any form of disability - Allows for reasonableness in designing stores without undue hardship on daily operations The goal is to have a store that offers equal access for all customers Pharmacies may be required to adjust: Counter heights Aisle widths Telephone equipment Doorways Almost any other physical aspect of their operations

Answer 7

The Health Insurance Portability and Accountability Act (HIPAA) - Federal mandate designed to protect the confidentiality of patient information The design and layout of a pharmacy need to ensure (through reasonable efforts) that disclosure of protected health information is minimized Such efforts include: - Installation of a partition extending the height of the pharmacy counter - Redesigned storage areas for prescriptions that are waiting to be picked up by customers - Designated staging areas for patients waiting to be served by pharmacy staff - Private patient consultation areas - Disposal bins for PPI

Answer 8

The arrangement of fixtures should be designed to move patrons around The prescription department should be prominent and visible from all parts of the store, as it’s what makes pharmacies unique from other retail stores

Answer 9

Grid layout Free-flow layout Theft reduction - Items that may be liable to theft (such as high-cost items) generally are placed in open areas where staff can observe both the items and shoppers easily Avoid placing such items in corners or near exits - Tools to prevent theft Security personnel Video surveillance equipment One-way mirrors Security sensors on products Locked cabinets Lower aisle height just know that they are different between stores

Answer 10

Front of the prescription department is typically used to highlight: - Vitamins and herbal products - Products that commonly require a pharmacist’s advice for proper use (e.g. glucose monitors) - High-priced specialty items that would be at risk for theft if stocked in a less visible area (e.g. smoking cessation) - Patrons feel more comfortable approaching the pharmacy staff with questions when the prescription department is designed to be open - Pharmacy design should also include a: Patient waiting area Patient consultation area Drive-through window (in some cases; when feasible)

Answer 11

As the manager of record of a busy community pharmacy in a rural area you have the responsibility of merchandising the areas adjacent to the pharmacy department. What items would you choose to place in the area? Why did you choose these items? What measures would you utilize to prevent theft of the items in the area you are responsible for? smoking cessation vitamins diabetic supplies