Activity Report and GPS Tracking

Question 1

1015 How do system calculate the time spend at customer’s place?

Answer 1

For using checkin and checkout - Calculate time between record checkin and checkout
For not using checkin and checkout - Calculate time when field staff was as close as 150m to customers

Question 2

1022 What is the meaning of ON-SITE, OFF-SITE, No GPS and GPS off??

Answer 2

Onsite: Field Staff were as close as 300m to customer registered location
Offsite: Field Staff were not as close as 300m to customer registered location.
Field Staff can send request for change location at the time and if manager accepts change, it will be changed to Onsite
No GPS: Either visit location or customer location was not captured.
GPS off: GPS was physically off on device

Question 3

1023 What are the meaning of the white, red and green blocks under GPS Tracking?

Answer 3

White: Phone was off or GPS tracking time range was not set
Red: Phone was on but GPS was off
Green: Phone was on but GPS was on

Question 4

1026 What is change location in new requests on web?

Answer 4

• A request sent from Field Staff to the manager to change a customer location
• By approving the request, customer location will be changed and the visit when the request was sent will be changed from offsite to onsite.
• Its important to check carefully not to approves wrong requests. Customer location may be registered incorrectly or visits by field staff will be marked as onsite although visit was not made.

Question 5

1037 Can we force the field staff to keep ON the GPS?

Answer 5

In company settings, SENRI can only force GPS on when Field Staff creates record and customer registration but not always. This is Google policy that mobile app cannot force GPS on at all time. However, we observe some MDM is possible to lock GPS settings so please install MDM separately. If FS uses private smartphone, it may be difficult to agree installation of MDM.<br></br><br></br>https://bit.ly/3GvwdYz

Question 6

1038 How often can I track the movement of my field staff?

Answer 6

If FS keep moving, the app tracksbetween 10 - 60 seconds depending on the device.

Question 7

1039 Will the Field Staff be tracked if he turns off internet?

Answer 7

Yes, it is possible. However, more accurate GPS can be captured when FS is connected to Wifi.

Question 8

1040 What’s happen when geo-fence is on?

Answer 8

You cannot create records until you are as close as 300m to customers.

Question 9

1041 How do you ensure that the Field Staff can’t fake GPS data?

Answer 9

• SENRI map, distance, customer location and all other GPS related functions does not capture fake GPS
• Also, you can see if Field Staff uses fake GPS in GPS tracking of individual activity report.
• Additionally, MDM can restrict fake GPS app to install

Question 10

1055 The phone keeps hanging, battery power drains faster

Answer 10

The battery saving function may be working on the app. When the app is killed many times, battery consumption will be faster. To stop battery saving function, please refer to:https://dontkillmyapp.com/

Question 11

1086 How does SENRI calculate visits?

Answer 11

Count number of visit unique to 1 customer in a day by 1 Field Staff.Plans are also counted same. If you made 1 visit in a day although you made 2 plan, it shows visited as planed

Question 12

1094 Can we track field staff if they kill the apps?

Answer 12

You can track as long as the location service is running. If you turn off the location service notification display, the location service will be disabled.

Question 13

1096 Why is any GPS dot not showing for 1 hour although GPS shows on?

Answer 13

“Here is possible scenarios;

• Field staff moves very fast (more than 60km/h)
• Field staff moves very slow or does not move (less than 200m).
• Also when the app is closed, GPS dots will be shown less than when the app is opened.

Question 14

1097 FS is saying SENRI is draining battery so battery does not last. Is it possible?

Answer 14

If smartphone is only for SENRI, battery can last for approximately 2 days. FS may misunderstand it because some android phones notify FS the app using battery most except for google apps.
This notification is inevitable when we track FS at all time and the app syncs automatically every 30 minutes but still it can last at least 1 day.
For someone having 1week trip to rural area, buying battery bank may be recommended.

Question 15

1098 Can we track the milage of the sales rep?

Answer 15

It is possible, but it has 20% inaccuracy in calculation. Since we calculate this based on the distance of GPS blue dots, it may not able to capture curving movement well.

Question 16

1103 What would you explain as risks for customers who wants to introduce GPS tracking function only?

Answer 16

We don’t recommend customers to use tracking function only because - Strong resistance from fields staff expected - Often the case, vehicle tracking system can give the similar function with cheaper price We recommend customers to use at least visit report. Often the case, it gives better information of number of visit and customer details.

Question 17

1104 What is the limitation of GPS tracking to be shared to the customer who has strong motivation to track GPS?

Answer 17

a) There are several ways that FS avoid being tracked: turning off SENRI / turning off mobile
b) Strong resistance from FS
c) GPS quality not necessarily perfect withlow quality smartphone and may show wrong location information (typically Nigeria and Tanzania)
d) No real time tracking: we track every 10-60secondsbut data shared every 30 min

**note: important to share those limitation so that we can have better expectation control in advance

Question 18

1105 What are the cons of GeoFencing that should be shared to prospective customers?

Answer 18

In case GPS quality is low, cannot record at the time of sales (or need to wait till internet connection)
Often the case, FS wants to record order by receiving a phone call from customers

Question 19

1205 Can I check #customer visited? *Not #visits

Answer 19

If you want to see field staff individual result
1. Go to daily activity report
2. View Customer visited

If you want to see all customer visited last month for example
1. Go to Activity report
2. Go to visit by customers
3. View #customer with visit”

Question 20

1212 How can I check frequency of visit to each customers?

Answer 20

1. Go to activity report
2. Go to visit by customer
3. Change format to monthly
4. You can see visit frequency per month

Question 21

1289 What is short visit?

Answer 21

Short visit alert is shown in Activity Report if visit duration is less than 5 minutes for all users using checkin/out function regardless of minimum standard duration of visit settings.

Question 22

1316 Why does your phone take time to receive location?

Answer 22

GPS is a satellite-based navigation system that allows users to determine their precise location and track their movement anywhere on Earth.
The time it takes for your phone to get a GPS location can vary due to several reasons:

1. Satellite Connection: Your phone needs to connect with multiple satellites, and the time depends on their visibility in the sky.
2. Obstructions: Buildings, trees, and obstacles can hinder GPS signals, especially in urban or indoor environments.
3. Weather Conditions: Poor weather like heavy rain or snow can affect GPS signal quality.
4. Device Factors: The quality of your phone’s GPS receiver and any power-saving modes can influence location acquisition time.
5. Initial Use vs. Subsequent Use: The first time or after a while, it may take longer as the phone downloads satellite data.
6. Network Assistance: Some phones use cellular tower information to speed up GPS acquisition.

If your phone consistently takes a long time, check for updates, ensure location services are on, and consider your surroundings. Persistent issues may require assistance from the device manufacturer or service provider.

To understand more about GPS, please read How does the app determine the location?

Question 23

1317 How does the app determine the location?

Answer 23

By integrating information from the following sources, mobile devices can create a comprehensive picture of their location, enabling accurate and reliable positioning. This means that the availability and accuracy of the location varies depending on factors such as signal strength, environmental conditions and the quality of the device’s hardware and sensors

1. GPS (Global Positioning System) satellite:
   - Mobile devices communicate with satellites in space through GPS. The device receives signals from multiple satellites, and by calculating the time it takes for the signals to reach, it determines its distance from each satellite. With this information, the device can pinpoint its location on Earth.
2. Wi-Fi Positioning:
   - Mobile devices can use nearby Wi-Fi networks to estimate their location. By scanning for available Wi-Fi networks and comparing their signal strengths, the device can triangulate its position based on known Wi-Fi access points.
3. Cell Tower Triangulation:
   - Mobile devices can also determine their location by communicating with nearby cell towers. The device calculates its distance from multiple cell towers, and the intersection of these distances helps in determining its location.
4. Bluetooth and Beacons:
   - Bluetooth signals and beacon technology can contribute to location determination. By detecting nearby Bluetooth devices or beacons with known locations, the device can estimate its position.
5. Sensors:
   - Modern smartphones are equipped with various sensors, such as accelerometers, gyroscopes, and magnetometers. These sensors provide information about the device’s movement, orientation, and direction, which can aid in refining location accuracy.