9. Project human resource management Flashcards
List the HR management processes and their corresponding process groups!
- Plan HR management (planning)
- Acquire (final) project team (executing)
- Develop project team (executing)
- Manage project team (executing)
In what process group is HR management mostly done?
In execution: (Plan HR Management), acquire (final) project team, develop project team, manage project team
What is the tuckman ladder model and which 5 stages are included in it?
It identifies the stages of team formation and development:
- Forming
- Storming
- Norming
- Performing
- Adjourning
What is the difference between team performance assessments and project performance appraisels? At what does a team performance assessment look?
Team peformance assessment: Focus on team performance, looks at team effectiveness!
Project performance appraisels: Focus on individual performance
What five forms of power exist and what are best?
- Formal/Legitimate
- Reward
- Penalty
- Expert
- Referent
Expert and Reward are best
What are the top 4 sources of conflict and what is last?
- Schedules
- Project priorities
- Resources
- Technical opinions
- …
- …
- Personality
What is important to remember about conflict resolution and which five techniques exist?
Remember: What resolution would be best for the customer
Techniques
- Collaborating (solving, win-win)
- Compromising (reconciling, lose-lose)
- Withdrawal (avoidance, not good)
- Smoothing (not good either)
- Forcing (win-loose)
Explain theory X and theory Y
X: bad cop
Y: good cop
Explain Maslow’s hierarchy of needs
- Pyramid
- Physiologic needs at bottom
- Self actualization at toop
- One needs to satify lower needs before satisfying higher ones
Explain McClelland’s theory of needs
- Similar to Maslow
- 3 categories for motivation
- achievement
- affiliation (cooperation)
- power
Explain Herzberg’s theory
- Hygiene factors
- Motivating factors
- Only motivating factors motivate :-)
