10. Project communications management

Question 1

List the communication management processes and their corresponding process groups!

Answer 1

1. Plan communications management (planning)
2. Manage communications (executing)
3. Control communications (monitoring and controlling)

Question 2

When do you use formal written (FW), formal verbal (FV), informal written (IW) and informal verbal (IV) communication?

Answer 2

FW: Complex problems, communicating over long distances

FV: Presentations, speeches

IW: E-Mail, notes, etc.

IV: Meetings, conversations

Question 3

List five questions to determine which communication technique should be chosen given certain parameters!

Answer 3

• Which form is adequate? Direct or indirect (call vs. email)
• What technology is my team familiar with?
• How quickly do I need to communicate?
• Is security or confidentiality an issue?
• Use postal mail to get real attention?

Question 4

Name the formula for calculation of communication channels

Answer 4

(N*(N-1)) / 2

Question 5

What are seven different types of performance reports and how are they characterized?

Answer 5

• Status: one point in time
• Progress: what has been accomplished until to date
• Trend: Analyis of results over time
• Forecast: focus on future!
• Variance: Actual results vs. baselines
• Earned value: EV,PV,AC, etc.
• Lessons learned