6316 Chapter 2 Flashcards
Clinical Laboratory management planning is the process of?
assessing an organization’s goals and creating a realistic, detailed plan of action for meeting those goals.
The basic steps in the management planning process involve?
creating a road map
What are the three major process workflows?
pre-examination or preanalytical
examination or analytical and post-examination
post-analytical stages
What phase of planning is Quality control testing in?
Analytical/ Examination
What processes are in the post-analytical/post-examination stages?
Record keeping
Reporting
What does ISO 9001: 2015 state?
Organizations should plan, identify, and monitor the ff:
the internal and external issues affecting clinical laboratories
interested parties that are relevant to the organization’s
purpose and its strategic direction
consider external issues that could impact their business
strategy, such as new technology and potential market forces
What are the importances of planning in the clinical lab?
- focuses attention on the objectives of the clinical laboratory
- reduces risks of uncertainties on managing
- helps in coordinating interdepartmental goals and objectives
- gains economical operation and reduces operational costs and increases revenue
- allocating resources appropriately, establishing standards of performance, and more effective financial management
- executive development and ensures good succession planning programs
The entire set of operations that occur in testing of patient samples and is called?
“the path of workflow”.
The path of workflow begins with ____ and ends in ______.
the patient; reporting and results interpretation
Quality Management System ensures quality in the many processes and procedures performed in the clinical laboratory including?
the laboratory environment
quality control procedures
communications
record keeping
competent and knowledgeable staff
good-quality reagents and equipment.
How many areas are the for planning? This was recommended by who?
12; by WHO in the Quality Management Handbook
Diligently planning the most important laboratory resource ensures competent and motivated teams in implementing quality management systems
Personnel
What is an occurrence?
“occurrence” is an error or an event that should not have happened
tool for examining laboratory performance and comparing it to standards, benchmarks or the performance of other laboratories. May be internal or external
Assessment
Planning for detecting and managing detect these problems or occurrences, handling them properly, learning from mistakes and acting so that they do not happen again.
Occurrence Management
planning the creation and storage of documents needed in the laboratory that informs how to do things ensures that documents are accurate, up to date, and accessible.
Documents and Records
Planning and benchmarking this ensures that that the laboratory understand and assess
who their customers are and use feedback for making improvements to align with external changes
Customer Service
Planning for management of facilities and safety include?
Security
Safety
Containment
Ergonomics
Planning for continuous improvement of the clinical laboratory processes is a primary goal and must be
done in a systematic manner to ensure alignment, effectiveness, and efficiency
Process Improvement
Planning reagents and supplies management in the laboratory can produce cost savings ensures supplies and reagent availability.
Purchasing and Inventory
