6316 Chapter 2 Flashcards
Clinical Laboratory management planning is the process of?
assessing an organization’s goals and creating a realistic, detailed plan of action for meeting those goals.
The basic steps in the management planning process involve?
creating a road map
What are the three major process workflows?
pre-examination or preanalytical
examination or analytical and post-examination
post-analytical stages
What phase of planning is Quality control testing in?
Analytical/ Examination
What processes are in the post-analytical/post-examination stages?
Record keeping
Reporting
What does ISO 9001: 2015 state?
Organizations should plan, identify, and monitor the ff:
the internal and external issues affecting clinical laboratories
interested parties that are relevant to the organization’s
purpose and its strategic direction
consider external issues that could impact their business
strategy, such as new technology and potential market forces
What are the importances of planning in the clinical lab?
- focuses attention on the objectives of the clinical laboratory
- reduces risks of uncertainties on managing
- helps in coordinating interdepartmental goals and objectives
- gains economical operation and reduces operational costs and increases revenue
- allocating resources appropriately, establishing standards of performance, and more effective financial management
- executive development and ensures good succession planning programs
The entire set of operations that occur in testing of patient samples and is called?
“the path of workflow”.
The path of workflow begins with ____ and ends in ______.
the patient; reporting and results interpretation
Quality Management System ensures quality in the many processes and procedures performed in the clinical laboratory including?
the laboratory environment
quality control procedures
communications
record keeping
competent and knowledgeable staff
good-quality reagents and equipment.
How many areas are the for planning? This was recommended by who?
12; by WHO in the Quality Management Handbook
Diligently planning the most important laboratory resource ensures competent and motivated teams in implementing quality management systems
Personnel
What is an occurrence?
“occurrence” is an error or an event that should not have happened
tool for examining laboratory performance and comparing it to standards, benchmarks or the performance of other laboratories. May be internal or external
Assessment
Planning for detecting and managing detect these problems or occurrences, handling them properly, learning from mistakes and acting so that they do not happen again.
Occurrence Management
planning the creation and storage of documents needed in the laboratory that informs how to do things ensures that documents are accurate, up to date, and accessible.
Documents and Records
Planning and benchmarking this ensures that that the laboratory understand and assess
who their customers are and use feedback for making improvements to align with external changes
Customer Service
Planning for management of facilities and safety include?
Security
Safety
Containment
Ergonomics
Planning for continuous improvement of the clinical laboratory processes is a primary goal and must be
done in a systematic manner to ensure alignment, effectiveness, and efficiency
Process Improvement
Planning reagents and supplies management in the laboratory can produce cost savings ensures supplies and reagent availability.
Purchasing and Inventory
Planning this ensures quality control for testing, appropriate management of the sample, collection and handling, and method verification and validation.
Process Controls
Planning the production of the main output of the clinical laboratory (information in the form of test reports) ensures accuracy, confidentiality, and accessibility of the information which are managed through either paper systems or computers.
Information Management
Planning the structure and management of the laboratory that implements the quality policies ensures quality performance
Organization
planning the acquisition and validation of this by carefully and properly choosing, and ensuring maintained systems through preventive maintenance programs helps an effective path of workflow
Equipment
planning the creation and storage of documents needed in the laboratory that informs how to do things ensures that documents are accurate, up to date, and accessible.
Documents and Records
Planning and benchmarking this ensures that that the laboratory understand and assess
who their customers are and use feedback for making improvements to align with external changes
Customer Service
What are the qualities of a good planner?
Proficiency in determining objectives
Ability to accept change
Good judgement, imagination, foresight, and experience
Ability to evaluate opportunities and hazards
What are values derived from planning clinical lab management?
- achievement of objectives in the most efficient and economical manner
- efficient methods and the development of standards necessary for accurate control
- Integration of activities of the different units in the clinical laboratory toward goal-directed actions.
- reduction of emergency, unexpected problems, and management of risks
What are some indicators of poor planning?
Delivery dates not met
Idle machines
Lab personnel fumbling on jobs for which they are not trained
Benefits of Good planning?
Jobs turn out on time
Equipment in good shape
Materials available
Minimum waste
What is MBO?
Management by Objectives
A Process between Managers and employees
Set goals for the employees
Make action plans, periodically evaluate performance and reward according to the results
MBO process?
Define org goals
Define employee objectives
Continuous monitoring progress and performance
Performance eval
Provide feedback
Appraisal of performance
MBO encourages?
Discussion and interaction
What is the hierarchy of plans?
Purpose/Mission
Objectives
Strategy
Policies
Rules and Procedures
Programs and Projects
Budget
ultimate goal towards which the
activities of the organization are directed
Objectives
states a series of related steps or tasks to be performed in a sequential way
Procedures
statement of expected results expressed in numerical terms
Budget
general statement or understanding which guide or channel thinking in decision making
Policies
prescribes a course of action and explicitly states what is to be done
Rules
comprehensive plan that includes future use of different resources
Programs
general program of action and deployment of resources
Strategy
What are the different types of plans?
Strategic
Operational
Tactical
identification of the mission and of those objectives
Strategic
How far ahead does a strategic plan work for?
Long term 5 yrs
Who is in charge of operational plans?
First line managers
What is the most efficient pursuit?
Strategic
detailed plan used to provide - team, section or department
Operational
Short-range – strategy implementation (6 months – 2 years)
Tactical
How long for does the operational plan work?
next 1 week - 1 yr
Reception area and sample collection room located where?
at the patient’s entrance
Post exam pathways should have?
communication system
efficient and reliable
transferring of messages
