6 - Project Stakeholder Management Terminology

Question 1

Identify Stakeholders

Answer 1

The process of determining all people and entities affected by the project, evaluating and recording any information appropriate to their concerns, involvement, interdependencies, and possible affect on the success of the project.

Question 2

Issue

Answer 2

A disputed or unsettled condition

Question 3

Issue Log

Answer 3

A project document that tracks elements that cause stakeholder concern or dissension.

Question 4

Manage Stakeholder Engagement

Answer 4

Work and communicate with stakeholders to ensure satisfaction of their legitimate needs and expectations, to resolve their issues, and to include them in appropriate decision-making.

Question 5

Monitor Stakeholder Engagement

Answer 5

The process of monitoring stakeholder relationships and optimizing the approach to stakeholder engagement through the modification of related strategies and plans.

Question 6

Plan Stakeholder Engagement

Answer 6

The process of establishing management strategies that will engage stakeholders in project related decisions; the strategies are based on the needs, interest levels, and impact levels of the stakeholders.

Question 7

Project Stakeholder Management

Answer 7

The knowledge area that identifies stakeholders, as well as analyzes and manages their expectations and engagement in the project during its lifetime.

Question 8

Stakeholder

Answer 8

Any person or entity that may impact, be impacted by, or perceive itself to be impacted by any decision, activity, or outcome of the project.

Question 9

Stakeholder Analysis

Answer 9

A technique by which quantitative and qualitative information is amassed and evaluated to determine whose interests should be considered throughout the project.

Question 10

Stakeholder Engagement Assessment Matrix

Answer 10

A matrix in which current and desired stakeholder engagement levels are listed for comparison.

Question 11

Stakeholder Engagement Plan

Answer 11

The document, part of the project or program management plan, used to depict all processes, procedures, tools, and techniques that will be used to effectively involve stakeholders in project determinations and performance based on the stakeholders’ requirements, concerns, and potential impact.

Question 12

Stakeholder Register

Answer 12

A project document that lists stakeholder information including name, role, assessment, and classification.