5i) Customer relation strategies

Question 1

What are customer realtions?

Answer 1

Customer relations is the way
a business creates, builds and
maintains customer relationships

Question 2

What is quality customer service?

Answer 2

Quality customer service is a 
business consistently going above 
and beyond expected performance 
to ensure customers are satisfied 
with their experience

Question 3

What are customer loyalty programs?

Answer 3

Customer loyalty programs
are marketing initiatives which 
enable customers to gain benefits 
for frequently purchasing from 
a business