5.3 How And When To Use Different Types Of Communication Flashcards
How and when to use formal communication ?
LETTERS
still in use in spite of electronic communication, e.g. legal contracts.
Can be sent by post, attached to email or delivered by hand.
NOTICES
internal method of communication e.g. to inform colleagues that an employee is running a marathon for charity.
REPORTS
used when detailed info needs to be presented
They include title, intro, body, conclusion and recommendations
When and how to use verbal communication ?
TELEPHONE
calls more personal than text or email.
Phone conferences used when people are not in the same location.
MESSAGES
Voice mails and answerphones allow voice messages to be left.
FACE TO FACE
communication can be formal meeting or casual convo with colleagues. Can observe body language.
When and how to use electronic communication ?
Email can be used for many purposes.
Text messages/ SMS are quick and easy.
Picture messages/ multimedia are quick and easy.
Social media is a common communication for advertising and promotion.
Web pages are a form of promotions the business can control.
Presentation styles must be professional and without mistakes.
When and how to use marketing documentation ?
Business cards used for promotion.
Press release are promo for when a business wants to make an announcement to the media.
Promo literature includes annual reports, leaflets and brochures.
Questionnaires tor market research data.
Data collection sheet usually for internal purposes.
When and how to use recruitment documentation ?
Job description contains job details.
Personnel specification contains details of the type of person needed.
Job ad summarises key tasks of the role.
Application form helps to collect info from candidates to invite for interview.
Analyse the different forms of communication that computer aid can use to communicate to customers.
Name 3 different communication methods advantages and disadvantage. (6 marks)
One communication method would be to use verbal communication, this is beneficial as it allows you to analyse the persons body language when speaking to you. However the disadvantage is that if it was through telephone you cannot see their body language.
Another communication method is formal communication, this is good as it shows professionalism, however the disadvantage is that it can be time consuming.
Finally electronic communication is beneficial as it allows for text messages to be sent quickly and easily, however if it was an email it could be ignored or they may have not received the message .
