1.1 Protocols Flashcards
What is meant by authority?
The right to give orders and make decisions
What is meant by protocols?
These are rules or procedures that must be followed.
What is meant by line manager?
Superior to whom an employee reports
AUTHORITY IN THE WORKPLACE
What is authority on decision making ?
The idea that employees are trained to carry out their day to day tasks. For example providing good customer service.
However at times they may have to refer to the line manager for any issues a consumer has.
AUTHORITY ON AUTHORISATION
What is authority on authorisation?
Authority to make certain payments. For example when buying a new lease for a premises you will need to speak to the line manger.
What are some reason for authority protocols?
Delegation - the idea that it enables managers to delegate tasks to subordinate.
Checking procedures - ensure that there are no mistakes.
Reduced the risk of fraud - because there’s more than one person there’s more of a chance of fraud.
Explain one reason as to why you need authority protocols in the workplace (2)
One reason for needing authority in the workplace is to check procedures. The idea that you need to ensure there are no mistakes.