5.2 operational issues

Question 1

operational issues

Answer 1

are potential problems that could disrupt the workflow and efficiency of an organisation

relates to processes within a organisation and the way that the company operates on a daily basis

Question 2

security of information

Answer 2

organisations must ensure that data is stored securely to minimise the chances of data loss

having the information stolen through a hacking attempt would negatively impact the company and its customers resulting in poor publicity

a loss of business and reputation fines and bankruptcy

Question 3

health and safety

Answer 3

ensuring that employees, clients and visitors are physically protected on site

organisations should create health and safety policy’s that staff need to read and possibly sign at the start of their work placement

policy should include information about how to avoid injurys when using the system and how to safely maintain the equipment and whom to contact for help

Question 4

disaster and recovery planning

Answer 4

vital that a detailed and effective disaster policy is in place in the event of data being lost due to an unexpected disaster

disasters include natural disasters, hardware failure, software failure and malicious damage

Question 5

before the disaster

Answer 5

all of the possible risks should be analysed

preventative measures should be taken after the analysis such as making rooms flood proof or storing important data at different locations

staff training should take place to inform employees what should happen in the event of a disaster

Question 6

during the disaster

Answer 6

staff response is very important, employees should follow their training and ensure data is protected and appropriate measures are put in place

contingency plans should be implemented while the disaster
is taking place such as uploading recent data to cloud storage or securing backups in a safe room or using alternative equipment until the disaster is over

Question 7

after the disaster

Answer 7

recovery measures should be followed such as using backups to repopulate the computer systems

replacement hardware needs to be purchased for equipment which is corrupted or destroyed

software needs to be reinstalled on new hardware

disaster recovery policies should also be updated and improved

Question 8

organisational polices