3.5 business systems Flashcards
Management information systems (MIS)
used to collect, store, analyse and present data for an organization
processes a large amount of data and organises it so that it can be used for decision making and general data analysis
display the financial status of an organisation and highlights areas for improvements and generate sales forecasts
MIS advantages
shares a large amount of data from multiple departments within a organisation to produce accurate reports for example financial data
decision making = inform a organisations decisions making by highlighting areas that need improvement
powerful analysis = accurate data analysis used in many different ways by an organisation, trends and patterns can be identified easily
backup capabilities, data can be stored centrally and backed up easily if disaster occurs
MIS disadvantages
an MIS is an expensive tool that needs to be professionally set up and requires technical knowledge to maintain
requires accurate data, consequences may be sever if data is wrong and lead to disastrous decisions
training employees will need to be trained to use the software accurately
CRM customer relationship management
improve the security between an organisation and its customers
can be used to increase customer loyalty and increase customer base
may lead to higher profit and sales
tracking promotions people respond well too
customer service responding quickly rewarding customers
SOP standard operating procedures
comprehensive step by step guide of how to carry out a business routine,
this will be created to abide by legal requirement’s and high company standards
must be followed in exactly the same method each time to ensure same outcome
SOP advantages
ensures consistency of same outcome efficient results
fewer errors = if all employees follow SOP carefully then there should be no errors
meets legal requirements= meet up to date legislation
SOP disadvantages
inflexible practice= a lot of time may be spent on creating the paperwork and admin instead of the actual job
legal update= SOPs must be periodically reviewed and updated to take into account any new laws
SOP sales ordering process
process of a customer buying a product or service and the company reviewing the purchase
customer orders product
order is confirmed and a sales order is created/ with customer requirements
order is sent to relevant departments to fulfil customers request
creates a clear plan for ordering a product
Help desk advantages
keeping track of issues and have clear records
audit logs, tickets are archived for future use if problem occurs again
communication formal messages between the customer and the administrator mean there are no mixed messages
running dialogue can take place as problem is fixed
help desk disadvantages
costs - setting up necessary software and hardware
availability issues technician may not be available 24/7
formal structure- takes time to respond and record which may annoy staff
knowledge technicians need technical expertise regarding issue and may require additional training
ticket responds time- responded to in reasonable time so that productivity of company isn’t affected
