2.5 communication methods Flashcards
letter advantages
traditional used for formal occasions
can be stored for physical evidence
letter disadvantages
requires postage cost
takes time to be received in the post
cant include certain formats like video
text messages (sms) advantages
reach a large audience at once with one batch message
good for short messages
doesn’t require internet connection
text messages (sms) disadvantages
limited to short messages with no multimedia
text messages can cost to send per message
email advantages
send information to many people at once
can include documents multimedia attachments etc links
email disadvantages
important messages may be lost in the spam folder
phishing scams can spread malware via email attachments
instant messaging (whatsapp)
advantages
works in real time-messages received instantly
attachments and hyperlinks can be sent
can be used by support staff to help customers
instant messaging (disadvantages)
quick speed means its less suitable for formal conversations
internet access issues will disrupt any conversation
cellular advantages
can hear how something is said
fastest method of communication
teleconferences advantages
allows for groups of people to communicate at once
comminate with each other across the world
cellular disadvantages
impacted by cellular reception
cant see the other persons body language
teleconferences disadvantages
the quality of the call affected by poor reception
people may speak over each other especially if there’s a delay
VoIP (voice over internet protocol)
advantages
allows a user to make calls over the internet
cheaper rather then using cellular network
VoIP (voice over internet protocol)
disadvantages
relies on good quality internet connection
can potentially be less secure then cellular
social media advantages
business can quickly share information to large audience
post can be in different formats
