1.6 hardware troubleshooting Flashcards
rev
steps to take when an error occurs
try to identify the problem/ ask user questions about the issue
create a theory about what caused the problem/ text theory using troubleshooting tests
create trouble shooting plan and record the steps
create a findings doc for future reference
documentation
the fault itself
the system in questions
the user logged in at the time
exact date and time
symptoms of the issue
problem history
back up documentation
troubleshooting tools: event viewer
lists detailed information about an error when one occurs
power on self test (post)
POST- checks memory,power,hardware and cooling systems are working properly.
beep codes signal if an error occurs.
1 beep= no error
multiple beeps = error has been discovered
Ping test
connectivity test between 2 computers
message is send to the destination computer and waits for a return message named the echo reply