1.6 hardware troubleshooting Flashcards

rev

1
Q

steps to take when an error occurs

A

try to identify the problem/ ask user questions about the issue

create a theory about what caused the problem/ text theory using troubleshooting tests

create trouble shooting plan and record the steps

create a findings doc for future reference

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2
Q

documentation

A

the fault itself

the system in questions

the user logged in at the time

exact date and time

symptoms of the issue

problem history

back up documentation

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3
Q

troubleshooting tools: event viewer

A

lists detailed information about an error when one occurs

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4
Q

power on self test (post)

A

POST- checks memory,power,hardware and cooling systems are working properly.

beep codes signal if an error occurs.

1 beep= no error

multiple beeps = error has been discovered

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5
Q

Ping test

A

connectivity test between 2 computers

message is send to the destination computer and waits for a return message named the echo reply

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6
Q
A
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