2.6 software troubleshooting

Question 1

system freeze

Answer 1

computer freezes and pressing keys or mouse shows no response

commonly caused by software bug or virus

Question 2

stop error

Answer 2

when the operating system stops usually because of a driver software issue, commonly known as the blue screen of death

Question 3

unexpected reboot

Answer 3

to try and fix errors a computer might get stuck in an endless loop of booting and rebooting

other systems may frequently restart without warning

Question 4

update error

Answer 4

updates can sometimes bring more problems if they interfere with the current software

Question 5

memory dump

Answer 5

copies and displays the contents of RAM at the time of a crash to help a technician discover what happened

Question 6

baselines (before/after)

Answer 6

a comparison of what the system is like after the crash compared to a fixed point in time.

used to see differences

Question 7

anti virus

Answer 7

checks if malware is running on a system and using up resources and slowing the system down

then could be quarantined and deleted