4.1 communication skills Flashcards
1
Q
Interpersonal skills
A
sit up straight
eye contact to show listening
speak clearly
2
Q
verbal communication
A
should know when to use formal and informal language
formal language in work environment
technical terms, but simplified explanation
3
Q
questioning techniques
A
to uncover problems in order to solve them
close questions will be direct
open questions looking for an opinion
4
Q
written communication
A
should be formal
or informal eg text
5
Q
barriers to communication
A
noise language physical barriers such as learning difficulties
distractions like phone which should be turned off
6
Q
A
7
Q
A
8
Q
A
