5.1 ethical issues

Question 1

whistle blowing

Answer 1

when a member of staff reveals that the organization they work for are engaging in unlawful practises ,

some countries whistleblowing is protected by law from being fired or not being considered for a promotion

Question 2

discrimination

Answer 2

when an employee is treated unfairly because of a personal or physical characteristic over which they have no control of

equality act (2010)- ensures equal treatment for all people irrespective of - race/sexuality/gender/disability/marital status

Question 3

use of information

Answer 3

laws such as GPPR (general data protection regulation) and specifically the data protection act (2018) ensure that organisations must responsibly process personal data

organisations have a legal obligation to keep their employees and customer personal data secure and out of reach from unauthorised viewers.

consideration should be made about how the information is ethically collected and stored and processed

Question 4

codes of practice

Answer 4

a set of rules which explains how people working in certain professions are required to behave, organisations may have a code of practice for

confidentiality- roles on what data can and cannot be shared with others

quality assurance- (ensuring high quality is maintained for all products/services)

behaviour- setting out how employees re expected to behave at work and in communication with others

equality/discrimination- being understanding and providing fair access to all employees

employees must agree the codes of practice so they are clear on their expectations on what is and isn’t acceptable

Question 5

online safety

Answer 5

often companies will provide an induction to new employees about the organisation

Question 6

bias

Answer 6

slanted information that presents a one sided view

poor quality information may lead to an organisation being misinformed and not sufficiently responding to their customer needs .

organisations may suffer from damage to their reputation due to negative feedback

a lack of trust can occur if customers feel neglected because of their decisions made using biased information of a poor quality

reputational damage may lead to a loss of customers