4.5 Flashcards
What could you do if a mobile device’s touchscreen becomes non-responive?
Reset the device
How do you soft reset a Apple iOS device?
Press power down → slide to power off → press power down
How do you hard reset a Apple iOS device?
Hold down power and home button for 10 seconds
How do you soft reset a Android device?
Remove battery then put it back in and power on
How do you hard reset a Android device?
Hold down power and volume down until restart. Some Android devices have different key combinations
How do you stop an app on a iOS device?
Double-tap home button → slide the app up
How do you stop an app on a Android device?
Settings/Apps → select app → force stop
Does Microsoft Outlook have encryption built in?
Yes
What helps deploy private keys to mobile devices?
Mobile Device Manager (MDM)
What is a Mobile Device Manager (MDM)?
Helps manage multiple mobile devices
Where do you check the application battery usage on an iPhone?
Settings → General → Usage
Where do you check the application battery usage on an Android?
Settings → Battery
What can you do if your phone feels like it is overheating?
Check the app usage for an app that is using a lot of CPU
Where do you find the GPS settings on an iPhone?
Settings → Privacy → Location Services
Where do you find the GPS settings on an Android?
Settings → Location
Where do you configure the location mode on an iPhone?
Settings → Privacy → Location Services
Where do you configure the location mode on an Android?
Settings → Location → Location Mode
What should you do if you have a swollen battery?
Stop using it immediately and dispose of it properly
What should you do when disassembling a device?
Document / label everything and organize
What should you verify if a laptop display is dim?
Verify the backlight and connect an external monitor to make sure it is just the laptop display
When should you perform printer maintenance?
Check the printer’s page counter
What should you do before you perform printer maintenance?
Power down the printer
What should you do after you perform printer maintenance?
Reset the printer’s page counter
Where is the test page for a printer stored?
It’s built into Windows
Should use hot or cold water to wash your hands after you clean a printer’s toner cartridge?
Cold
What should you use to wash the outside of a printer?
A damp cloth
What manages the printing?
Print spooler
What does the print spooler run as?
As a Windows service
What should you do if you’re getting streak or blurs on an inkject printer?
Clean the print heads
What should you do if you’re getting streak or blurs on an laser printer?
Check of a scratched photosensitive drum
What could be the cause if your page prints out faded or blank?
Low or no toner
What could cause a ghost image on a laser printer?
The photosensitive drum didn’t get clean properly
What could be the cause if a color prints in a wrong print color?
Low ink in one cartridge
What could be the cause if a laser printer output smudges when you touch it?
Fuser assembly isn’t working properly
What should you check if the paper isn’t feeding?
Check the pickup rollers
What should you check if you get a access denied on a printer?
Check the security tab in the printer settings
If you get a garbled characters on print page what might be the cause?
Bad print driver
If you have a backed up print queue and nothing is printing what could you do to solve this?
Restart the print spooler
If your printer is printing small page but not printing a large page what might be the problem?
Not enough memory in the printer
