901 Last Review 2

Question 1

A user is experiencing email problems and explains to a technician that all emails with graphics or images do not display the graphics. Which of the following
configurations would correct this behavior?

Answer 1

B. Change the security settings of the email client.

Question 2

Joe, a user, reports that his network speed is slower than it used to be. Joe moved his desk to a new location, which is farther away from the wall jack. His phone and network cables were moved and the ports were not changed. Joe’s phone continues to function
Which of would MOST likely cause Joe’s slower than normal network speed?

Answer 2

A. The cable was extended with a coupler

Question 3

Which of the following cable connection types would be used to provide digital signal input to a TV tuner add-in card?

Answer 3

D. VGA

Question 4

A user of a high-end workstation requires a Blu-Ray re-writable drive to be installed The PC has available USB 2.0 ports, an Open expansion slot but no open drive
bay. Which of the following would allow the Blu-Ray writer the FASTEST operational speed?

Answer 4

B. Install a USB 3.0 card, and connect a BDXL drive

Question 5

When upgrading RAM in a laptop, which of the following would a technician need to check FIRST in the manufacturer’s specification?

Answer 5

C. Number of slots in use on the motherboard

Question 6

Users are experiencing an issue with an office laser printer. A technician discovers toner dust is falling off the page; but some of the print remains on the paper.
Which of the following is MOST likely the issue?

Answer 6

D. Fuser

Question 7

An educational consulting company requires a new multifunction printer. The company prints a very high volume, including a number of full-color brochures and
educational materials. Which of the following print solution type is MOST appropriate for this company?

Answer 7

C. Thermal printer

Question 8

A technician is replacing an older video card with a new high-end video card in a workstation. The installation was successful, the new card seated properly, and power is connected. However, upon booting, the computer now emits several beeps and will not boot, but shows no error messages. Which of the following is MOST likely the cause of this issue?

Answer 8

A. The BIOS is out-of-date

Question 9

A user needs access to a shared mailbox inside the mobile mail application through the company cloud-based email service. Which of the following protocols is
required to make this possible?

Answer 9

C. SMTP

Question 10

A user is working on a mobile workstation with a wireless mouse. The cursor around while the user is typing, And the user would like to prevent this occurring. Which of the following should be to solve this problem?

Answer 10

D. Accessibility settings

Question 11

A technician is troubleshooting a server RAID array that shows the following error: DRIVE 0 Not Found

Which of the following should be checked FIRST in this scenario?

Answer 11

D. Boot sector configuration

Question 12

An end user reports to the information systems technician that a laptop hangs at the Windows logo for a Windows 7 Pro laptop that was recently dropped. It is
suspected that physical damage was caused by the drop. Which of the following is the BEST tool the technician should use to check the hard drive?

Answer 12

B. Third-party hard drive diagnostic software

Question 13

A user reports being unable to log in. Which of the following should be the FIRST step in troubleshooting?

Answer 13

D. Verify the users domain account is unlocked.

Question 14

A technician reimaged several computers in a test lab with a test subnet of 10.1.5.1. The PC name was properly assigned, but the technician did not configure
DHCP prior to shipping the computer to the customer.
The customer s corporate network has IP ranges of 10.1.1.1-10.1.5.255. The customer is unable to connect to any network resources or the Internet. Which of the
following is MOST likely the error message being displayed?

Answer 14

D. Internet protocol conflict

Question 15

Which of the following resources is the MOST critical when using cloud file-storage synchronization applications?

Answer 15

B. I/O bandwidth

Question 16

A user has an older computer and needs to replace a CD-ROM drive with a Blu-ray player. Which of the following would MOST likely need to be used to provide
power to the drive?

Answer 16

C. Molex to SATA adapter

Question 17

A technician is tasked with changing a cable on a patch panel. The technician must ensure the cable matches TIA/EIA 568A wiring standard and is able to connect
to the distribution network switch. Which of the following statements BEST describes the cable and connector the technician will use to complete this task?

Answer 17

D. Straight through Ethernet cable with RJ-45 connector

Question 18

A technician is installing a 2.4GHz wireless router for a doctor office. The doctor office is located between a dentist office and a restaurant. The dentist office
and the restaurant both have existing wireless routers that respectively broadcast on channels 1 and 6.
Which of the following channels should the technician select for the doctor office wireless router during installation to MINIMIZE interference with the other
business routers?

Answer 18

D. 11

Question 19

A remote user has attempted to install a new wireless printer on a home network. The user can print to it when plugged into a USB cable from the laptop to the
printer, however, the user cannot print wirelessly. A technician has remotely connected to the user s laptop to troubleshoot the issue. Which of the following is
MOST likely the reason that the user cannot print wirelessly?

Answer 19

A. The printer does not have an IP address

Question 20

Which of the following services provides the ability to resolve UNC to appropriate IP addresses?

Answer 20

A. DNS

Question 21

Which of the following serial interfaces has been increased in speed to 10Gbps and features two connector types for future standardization purposes?

Answer 21

A. USB 3.0

Question 22

After a user replaces the RAM in a laptop, the laptop makes strange beeping sounds and does not boot the OS when it is started. Which of the following could be
the cause of this issue?

Answer 22

C. The new DIMM needs to be reseated on the system board.

Question 23

Ann, a user, reports that after setting up a new WAP in her kitchen she is experiencing intermittent connectivity issues. Which of the following should a technician
check FIRST?

Answer 23

A. Channels

Question 24

A customer brings in a PC that recently stopped working. The technician begins diagnosis and finds the following symptoms: The PC turns on and all fans spin normally No display output is given either from onboard video or a PCle video card. There are no POST beep codes at boot even with the CPU and RAM fully removed. Which of the following is the MOST accurate conclusion based on these findings?

Answer 24

A. The PSU wattage is rated too low for the components.

Question 25

A technician just finished installing a PCle video card in a workstation. Which of the following needs to be adjusted to disable the onboard video?

Answer 25

B. Southbridge

Question 26

A remote monitoring system needs to be connected directly to a base station 20km (12.4mi) away. Which of the following cabling types is BEST for this network
connection?

Answer 26

B. Single-mode fiber

Question 27

An IT vendor gives a technician the following address on a support call: 192.168.15.2/32. Which of the following BEST describes the address provided by the
vendor?

Answer 27

B. IPv4 address in CIDR format

Question 28

A technician is installing a new wireless router in a customer s home. Which of the following settings should the technician enable to BEST increase network
security?

Answer 28

A. Encryption

Question 29

A technician is upgrading the graphics card on an SFF PC. Which of the following is MOST important when considering the type of card to be installed?

Answer 29

C. The size of the card

Question 30

A user reports a computer pauses for a long time when opening files in the music library after importing an existing music library from another device. After backing up the data, which of the following would BEST resolve this problem?

Answer 30

A. Defragment the physical drive.