4.3 Motivating employees

Question 1

what is motivation?

Answer 1

the range of factors that influence people to behave in positive + hard-working ways

Question 2

why is motivation important to a business?

Answer 2

motivation improves performance at work by encouraging employees

Question 3

what is the name of the pyramid of needs?

Answer 3

Maslow’s hierarchy of needs

Question 4

what are the tiers of Maslow’s hierarchy of needs? (bottom- top)

Answer 4

physiological needs (food, shelter, clothing)

safety needs (secure job and safe workplace)

love and belonging needs (friendship and trust at work)

self-esteem needs (valued by others ad self)

self-actualisation (given the opportunity to be working to the full potential)

Question 5

what are the benefits of motivated work force?

Answer 5

increased productivity levels
improved employee retention rates
higher levels of sales
improved recruitment and selection (looks appealing to potential new employees)

Question 6

what is job enrichment?

Answer 6

designing a job to give more interesting and challenging tasks

Question 7

what are the non financial methods of motivation a business can use?

Answer 7

job enrichment
training
management styles

Question 8

what is the definition of management style?

Answer 8

the approach used by senior employees to make the most effective use of employees under their control

Question 9

what are the different management styles?

Answer 9

managers who retain authority - those who take decisions no matter how it’s presented to the subordinates

managers who allow junior employees freedom to make decisions - allowing those below to make an impact and have an input on decision making

Question 10

what is the definition of fringe benefits?

Answer 10

the ‘extras’ that employees may receive in addition to their pay (e.g. a company car)

Question 11

what are different types of fringe benefits

Answer 11

health insurance, company car, discounts when buying company’s products

Question 12

what are the different methods of financial methods of motivation?

Answer 12

salaries, wages, piece work, commission, profit sharing

Question 13

what are salaries?

Answer 13

payments to employees usually made monthly, based on an annual figure

Question 14

what are wages?

Answer 14

payments made to employees based on their hours of work or the quantity produced and frequently paid weekly

Question 15

what is piece work?

Answer 15

a method of payment under which employees are paid accordingly to the quantity of products they produce

Question 16

what is the national living wage?

Answer 16

an hourly rate of pay which is set by the gov. all employees above a certain age must receive at least this rate of pay

Question 17

what is commission?

Answer 17

a method of payment which is based on the level of sales achieved by an employee

Question 17

what is profit sharing?

Answer 17

a scheme under which employees receive a portion of any profit earned by a business