4.2 Recruitment

Question 1

what is staff retention?

Answer 1

The ability to keep employees (shows they like working there)

Question 2

why is it important to recruit the right people and keep them?

Answer 2

right people will have the skills to do their job successfully and work hard. without the right people the business must spend more money + time recruiting people at the risk of losing customers to bad employees. it is key to keep the right employees for high staff retention

Question 3

what is diversification?

Answer 3

this occurs when a business starts selling new products in new markets

Question 4

why are new employees needed?

Answer 4

when starting a new business when the owner cannot carry out all necessary tasks alone

when expanding a business to increase production and provide diversification

When employees leave to fill the role

Question 5

what is recruitment?

Answer 5

the process of finding/appointing new employees

Question 6

what is internal recruitment?

Answer 6

when a business recruits employees from inside the business

Question 7

what are the advantages to internal recruitment?

Answer 7

candidates have experience with the business environment and methods of working

candidates will know those they will be working with

provides motivation at the sense of promotion

cheaper as it avoids external costs on advertisement

Question 8

how can businesses recruit externally?

Answer 8

via newspaper, radio or internet advertising

jobcentre Plus

Employment agencies

Question 9

what is external recruitment?

Answer 9

when a business recruits employees from outside the business

Question 10

what are the steps of the recruitment process?

Answer 10

1 - business needs new employees
2 - job description is made and person specification is drawn up
3 - job positions are advertised internally/externally
4- applications are received and kept until the closing date

Question 11

what is job analysis?

Answer 11

the collection and interpretation of information about a job

Question 12

why is a job analysis needed?

Answer 12

helps managers make effective recruitment/ selection decisions

Question 13

what is a job description?

Answer 13

states the information about duties and tasks that make up the particular role

Question 14

what is included in a job description?

Answer 14

title of the job, hours and workplace, main tasks of the job, employees that you are responsible for

Question 15

what is a person specification?

Answer 15

sets the qualifications and skills required by an employee to fill the particular job

Question 16

what is included in a person specification?

Answer 16

educational qualifications, vocational/professional qualifications, ability to work as part of the team, experience of similar jobs

Question 17

what is included in the job advertisement?

Answer 17

title of the job, information about the business, location of the job, working hours expected + holidays offered, pay rates and other financial benefits (healthcare and pensions), how to apply and the closing date for applications

Question 18

what is a curriculum vitae (CV)?

Answer 18

a document that provides information about a person, their qualifications, employment history and interests

Question 19

What is the process of selection?

Answer 19

1 - math application forms/CVs against job specification
2 - draw up a shortlist of candidates
3 - invite applicants to attend the selection process
4 - recruitment process (interviews etc)
5 - choose best applicants
6 - inform all candidates of the decision

Question 20

what are the benefits of effective recruitment?

Answer 20

high levels of productivity, high-quality product and customer service and high employee retention

Question 21

what is a contract of employment?

Answer 21

legal document stating all relevant info about the job

Question 22

what does a contract of employment include?

Answer 22

the hours of work
rates of pay
duties
holidays
place of work

Question 23

what defines full time employment?

Answer 23

when someone works a number of hours equal to a normal working week (35-40 hrs)

Question 24

what defines part time employment?

Answer 24

when an employee works for fewer than the normal number of working hours per week

Question 25

What is the benefit to employers of having full time employees?

Answer 25

• better communication from employer to employee and employee to employee
• full-time have more experience and are more likely to be more skilled at their role which can improve their performance

Question 26

What is the benefit to employers of having part time employees?

Answer 26

• part time employees help business’s cope with busy periods to continue to provide good customer service
• some businesses require employees with specialist skills that are needed not all the time

Question 27

what is the benefit to employees of having full time jobs?

Answer 27

• full time means being paid for more hours which can improve standard of living
• employees more likely to gain promotion from full time and allows them more training to have more qualified experience

Question 28

what is the benefit to employees of having part time jobs?

Answer 28

• employees can fit in other commitments around their job
• older employees may not want full-time jobs but not want to retire - this creates a good balance before retirement

Question 29

what is a job share?

Answer 29

when two or more employees agree to share the responsibilities of a single job

Question 30

what is a zero hour contract?

Answer 30

a contract between employees and employers to hire staff without any guaranteed hours of work