4.1 TYPES OF SERVICES

Question 1

WHAT ARE THE SERVICES OFFERED BY SHOPPING SITES?

4

Answer 1

• Basket - keep record of items customer wants to buy
• Checkout - enter delivery details and pay
• Secure payment
• Product catalogue - Stores image and info of products, price, ratings, popularity, product code, number of items in stock.

Question 2

WHAT ARE THE SERVICES OFFERED BY BOOKING SYSTEMS FOR TRAVEL, LEASURE, ENTERTAINMENT?

Answer 2

• Purchasing tickets online - often sent via email. Choose travel time, number of tickets, type of ticket.

Question 3

WHAT ARE THE SERVICES OFFERED BY BANKS?

7

Answer 3

• Checking balance
• Setting balance alerts
• Making payments, transfer
• Applying for loans
• Changing personal information
• Accessing customer services, help services
• Managing alerts

Question 4

WHAT ARE THE SERVICES OFFERED BY EDUCATIONAL AND TRAINING PROVIDERS?

3

Answer 4

• Access libraries of online journals
• Access online support from teachers
• Gain access to learning and assessment materials - provided through VLEs

Question 5

WHAT ARE THE SERVICES OFFERED BY GAMING SITES?

Answer 5

• Play games stored on remote servers

Question 6

WHAT ARE THE SERVICES OFFERED BY NEWS PROVIDERS?

Answer 6

• Provide access to up-to-date stories that are sent to subscribers.

Question 7

WHAT ARE THE SERVICES OFFERED BY AUCTION SITES?

4

Answer 7

• Sellers can list items for sale for a certain amount of time
• Sellers can list items for a fixed price
• Buyers can offer money for the listed items
• Provide ratings for buyers