4.1 TYPES OF SERVICES Flashcards
1
Q
WHAT ARE THE SERVICES OFFERED BY SHOPPING SITES?
4
A
- Basket - keep record of items customer wants to buy
- Checkout - enter delivery details and pay
- Secure payment
- Product catalogue - Stores image and info of products, price, ratings, popularity, product code, number of items in stock.
2
Q
WHAT ARE THE SERVICES OFFERED BY BOOKING SYSTEMS FOR TRAVEL, LEASURE, ENTERTAINMENT?
A
- Purchasing tickets online - often sent via email. Choose travel time, number of tickets, type of ticket.
3
Q
WHAT ARE THE SERVICES OFFERED BY BANKS?
7
A
- Checking balance
- Setting balance alerts
- Making payments, transfer
- Applying for loans
- Changing personal information
- Accessing customer services, help services
- Managing alerts
4
Q
WHAT ARE THE SERVICES OFFERED BY EDUCATIONAL AND TRAINING PROVIDERS?
3
A
- Access libraries of online journals
- Access online support from teachers
- Gain access to learning and assessment materials - provided through VLEs
5
Q
WHAT ARE THE SERVICES OFFERED BY GAMING SITES?
A
- Play games stored on remote servers
6
Q
WHAT ARE THE SERVICES OFFERED BY NEWS PROVIDERS?
A
- Provide access to up-to-date stories that are sent to subscribers.
7
Q
WHAT ARE THE SERVICES OFFERED BY AUCTION SITES?
4
A
- Sellers can list items for sale for a certain amount of time
- Sellers can list items for a fixed price
- Buyers can offer money for the listed items
- Provide ratings for buyers
