3.7.6 Analysing the external environment to assess opportunities and threats: social and technological

Question 1

What are the key features of demographic information?

Answer 1

• Age
• population growth
• migration
• gender
• household composition
• race

Question 2

What are factors of the growth of technology?

Answer 2

• Internet
• E-commerce
• Email
• Robotics
• Health
• Cars
• Security

Question 3

What are some social problems?

Answer 3

• Lack of education
• Poverty
• Climate change
• Public health
• Homelessness
• Water & food security
• Unemployment
• High mobility
• Pollution

Question 4

How does the government combat social problems?

Answer 4

• Investing money into public services
• Tax and regulate products and amount of pollution
• Nationalisation to reduce unemployment
• Regional grants and aid to encourage business startup
• Minimum wage

Question 5

How do businesses solve social problems?

Answer 5

• May introduce policies to help solve them and create more social awareness amongst public
• Profits allow for solutions to become self-sustaining
• Creating shared value

Question 6

What is the CRS ( Corporate social responsibility)?

Answer 6

The duties a business has towards its stakeholders

Question 7

What are the key points of the CRS?

Answer 7

• Changes from making money to becoming socially responsible
• Sustainability and long term profitability

Question 8

What are the advantages of CRS?

Answer 8

• Improved financial performance
• Reduced operating costs
• Enhanceed brand image and reputation
• Increased sales and customer loyalty
• Attracts and retains employees
• Acess to capital

Question 9

What are the disadvantages of CSR?

Answer 9

• May decrease efficiency
• Can be costly
• Stakeholders tend to have differing views
• Not legally binding
• May be done to meed changing consumer tastes instead of real commitment

Question 10

What is Carroll’s CRS pyramid?

Answer 10

A simple framework that helps argue how and why organisations should meet their social responsibilties.

Question 11

Describe Carrol’s CRS pyramid?

Answer 11

• Philanthropic responsibilites: To be a good corporate citixen and contribute resources to improve lives
• Ethical responsibilies: To do the ‘right’ things
• Legal responsibilites: To obey laws and regulations
• Economic responsibilities: Be profitable so business survives

Question 12

What are the key features of Carrols CRS pyramid?

Answer 12

• CRS is built on the foundation of profit- must come first
• Then comes the need to comply with laws and regulations
• Before becoming philanthropic must meet ethical duties

Question 13

What are the advantages of Carrols CRS pyramid?

Answer 13

• The model is easy to understand and so evaluation can be simple
• Simple message- CRS has more than one element
• Emphasises importance of profit

Question 15

What are the disadvantages of Carrols CRS pyramid?

Answer 15

• Too simplistic so evaluation isnt in depth and cant be done extensively
• Weak/no relationship between each stage, so hard to link and make a valid evaluation
• Businesses dont always do what they claim when it comes to CRS