2.9 Design for Manufacture and Project Management Flashcards
1
Q
main aims of TQM (total quality management)
A
- remove waste
- make products right first time
- continuous improvement
2
Q
Deming’s principles (5)
A
- removes quotas & rating systems for employees
- encourage all workers to constantly improve
- constantly improve products/services
- workers trained on the job
- barriers broken down between ‘hierarchy’ of job roles
3
Q
internal customer (definition)
A
- a customer that works within the company and uses their products/services
4
Q
external customer (definition)
A
- a customer that uses the company’s products/services but does not work within the company
5
Q
kaizen (definition)
A
- continuous improvement with a focus on efficiency, use of RFID
6
Q
right first time (definition)
A
- all products are produced correctly so there are no failed products
- achieved by rigorous prototyping and testing before production
7
Q
zero defect (definition)
A
- the quest for perfection in a product by eliminating all unnecessary processes
8
Q
continuous improvement (definition)
A
- improve products/services by getting feedback for customers, workers etc
9
Q
quality circles (definition)
A
- group of people working on similar jobs who meet up to solve problems & generate ideas
10
Q
benchmarking (definition)
A
- comparing processes to best in industry and aiming to meet this level by improving processes etc
11
Q
ISO9001 (definition)
A
- international standard of quality control
- buying parts/components from companies with this ensures they are high quality
12
Q
scrum (definition)
A
- project management method
- focuses on organisation of workforce teams to reduce lead time
- tasks are broken down and delegated to smaller teams
- feedback is given immediately after each ‘sprint’ (run of 1-4 weeks)
13
Q
benefits of scrum (6)
A
- shorter lead time
- easy to make changes as feedback given after each stage
- solves problems quickly
- improves teamwork & cohesion
- more specific needs met- due to daily feedback also meaning issues solved faster
- collaboration means more creativity
14
Q
5 stages of six sigma
A
- DEFINE- issues within process identified, goals set, team assembled
- MEASURE- measure extent of issue, base estimates taken, factors critical to cost, quality & schedule considered
- ANALYSE- determine where measured issues are, consider value stream for process and which add value to customer
- IMPROVE- introduce procedures to rectify issues
- CONTROL- ensure modified procedures are implemented & maintained
15
Q
aim of six sigma
A
- reduce number of defective products to less than 3.4 in a million