25C : Quality Flashcards
1
Q
Why is quality important
A
A good quality product will :
• generate repeated purchases
• improve customer satisfaction
• Have longer product life cycle
2
Q
What are the problems of poor quality
A
• Loss of sales
• Repair / scrapping costs
• Loss of reputation
• Loss of profits
3
Q
What is quality control
A
Quality work is reserving and checking work after it has been done
4
Q
What is quality insurance. (QA)
A
System of checks designed to ensure that product are of good quality
5
Q
A
