22: Leadership

Question 1

Paternalistic Downsides (3)

• Bad _______________________
• Range ___________________
• Employees ____________________

Answer 1

• Bad decisions from above cause major employee dissatisfaction
• Range of opinions may lead to a better decision
• Employees dependent on the leader

Question 2

Democratic Benefits (3)

• Employees feel ______________ (leading to ___________________)
• Diverse _________ (people have ______________________)
• Attracts ________________ (to ___________________)

Answer 2

• Employees feel empowered and motivated (leading to increased productivity & Lower staff turnover)
• Diverse range of opinions (people have different experiences/knowledge which is useful in different situations)
• Attracts McGregor’s “Theory Y” workers (to your business, improving company culture)

Question 3

Paternalistic

Approach to staff (1)

Answer 3

• Consultation with staff

Question 4

Autocratic

Style derived from… (1)

Answer 4

• A Taylorite view of staff

Question 5

Autocratic Benefits (3)

• Employees ________________________
• Hearing _______________________________
• Useful __________________

Answer 5

• Employees who are financially driven want simple instructions
• Hearing everyone’s opinion is time consuming, espically a problem in dynamic markets
• Useful with inexperienced employees

Question 6

Democratic Leadership

Approach to staff (1)

Answer 6

Delegation of authority

Question 7

Paternalistic Benefits (3)

• Better ____________ (as __________________)
• Lower _________ (as _______________________)
• “__________” (taking _______________________)

Answer 7

• Better employee motivation (as they know the reasons for doing something)
• Lower staff turnover (as employee welfare is prioritised and workers feel valued)
• “best of both” (taking aspects from democratic and autocratic leadership)

Question 8

Another word for employees (1)

Answer 8

• Subordinates

Question 9

Democratic Definition (2)

• Managers/leaders who ____________________________
• Managers discuss _______________________________

Answer 9

• Managers/leaders who take the views of their sub-ordinates into account when making decisions
• Managers discuss what needs to be done and employees are involved in the decision

Question 10

Paternalistic Definition (3)

• Paternalistic mangers __________________________
• Tend to ______________________________
• Concerned _______________________

Answer 10

• Paternalistic mangers believe they know what is best for employees
• Tend to tell employees what to do, but will often explain their decisions
• Concerned with the social needs of employees

Question 11

Laissez Faire Downsides (3)

• Lack of structure ________________
• Some employees ________________________________
• Some workers __________________________________

Answer 11

• Lack of structure can lead to lack of accountability
• Some employees find it hard to work towards objectives without guidance or clear framework
• Some workers may feel like they are unsupported so become unmotivated

Question 12

Autocratic

Approach to staff (1)

Answer 12

• Orders must be obeyed

Question 13

Paternalistic

Approach to HR management (1)

Answer 13

• Emphasis on training and appraisal for personal development

Question 14

______ mangers believe they know what is best for employees

Answer 14

Paternalistic

Question 15

Paternalistic

Style derived from… (2)

Answer 15

• Mayo’s work on human relations
• Maslow’s lower and middle order needs

Question 16

______ workers don’t like responsibility for making decisons: prefer to be told what do

Answer 16

Theory X

Question 17

Paternalistic managers are concerned with _______

Answer 17

the social needs of employees

Question 18

Democratic Downsides (3)

• Inexperienced ___________________
• Loss of ________________
• Some workers ______________________________

Answer 18

• Inexperienced workers lack the knowledge
• Loss of speed in decision making
• Some workers don’t like responsibility for making decisons: prefer to be told what do

Question 19

Laissez Faire Benefits (3)

• Employee can __________________________________
• Labour __________________________________
• Increased ________________________________

Answer 19

• Employee can choose their approach to completing a task, they know what works best for them
• Labour turnover is lower as sub-ordinates feel passionate and motivated
• Increased responsibility attracts McGregor’s “Theory Y” workers, improving company culture

Question 20

Autocratic Definition (3)

• Managers who ________________________
• Don’t ______________________
• Used in __________________

Answer 20

• Managers who keep most of the authority to themselves
• Don’t delegate much or share info with employees
• Used in manufacturing and construction

Question 21

Autocratic Downsides (3)

• Can _____________________
• Labour _____________________________________
• Single _______________

Answer 21

• Can alienate employees: lack of trust/faith
• Labour turnover will be high (as employees feel unvalued and don’t enjoy their job)
• Single point of view - no range of ideas

Question 22

Democratic Leadership

Approach to staff renumeration (2)

Answer 22

• Salary
• Perhaps plus employee shareholdings

Question 23

Laissez Faire Definition (3)

• Hands off __________________
• Leader/manager ___________________
• Vision ____________________________________

Answer 23

• Hands off approach to leadership
• Leader/manager puts extreme trust in employees
• Vision of the company is set by leader, path to get there is set by employees

Question 24

Autocratic

Approach to staff renumeration (2)

Answer 24

• Payment by results
• e.g. piece rate

Question 25

Democratic Leadership

Style derived from… (2)

Answer 25

• Belief in Maslow’s higher order needs

OR

• Belief in Herzberg’s motivators

Question 26

Paternalistic

Approach to staff remuneration (2)

Answer 26

• Salary
• Plus extensive fringe benefits