21: Motivation in Practice

Question 1

Define ‘Flexi-time’ (3)

• Giving ______________
• Over ____________________
• As _____________________________

Answer 1

• Giving staff flexibility
• Over their arrival and leaving times
• As long as the right number of hours are completed

Question 2

Define ‘Kaizen’ (2)

• _________________
• Usually _______________________________

Answer 2

• Continuous improvement
• Usually achieved by workforce engagement and involvement

Question 3

Define ‘Quality Circles’ (3)

• ________________
• In which ________________________
• With a view ____________________________

Answer 3

• Discussion groups
• In which staff discuss an opernational problem
• With a view to recommending a solution to management

Question 4

Define ‘Remuneration’ (3)

• All _____________________________
• I.e. ____________________
• And ____________________

Answer 4

• All the financial rewards recieved by an employee
• I.e. pay, pension contributions, bonuses
• And ‘fringe’ benefits e.g. company car