19: Organisational Design Flashcards
Features of tall hierarchies (4)
- Span of control
- Management Layers
- Benefit
- Downside
- Narrow span of control
- Many layers of management, (all responsible for relatively few people)
- Used to avoid mistakes (they make sure everyone is closely supervised)
- Communication is slower and less direct the taller the hierachy is
A centralised structure is one in which ___________ and ______ remain in the hands of _____________.
- decision-making power
- control
- the top management levels
Delayering is when a firm _________________________
- removes a mangement layer from the organisational structure
Advantages of flat hierachies (3)
- Communication
- Market
- Span of control
- Vertical communication should be speedy and perhaps direct
- Useful in young and dynamic markets where you have to be very responsive
- Wide span of control = more flexibility = feeling trusted = motivation = productivity
A decentralised structure ______________ to workers ____________
- delegates decision-making power
- lower down the organisation
________ style workers may find an _______ alienating and demotivating as there is a _________. This means they are constantly _______ and ______. Also, they are not trusted to be given _____ or _________.
- McGregor’s Theory Y
- Organisation with a tall hierachy
- Narrow span of control
- Being supervised
- Micromanaged
- Authority
- Decision-making power
Advantages of Matrix Structure (3)
- Staff can gain skills which they use in their
- Social needs (Maslow) of work is improved, staff interact with new people
-
Matrix structure (2)
Supports Herzberg’s __________ method of improving _________ as workers are given a ___________
- Supports Mayo’s ___________ when he concluded ____________ improves productivity
- Job enrichment / motivation / a complete unit of work
- 1920s Hawthorne Experiments / Teamwork
A wide span of control will give employees more _______________, which has the potential to be __________ , therefore ______________
- Flexibility to do things their own way
- Highly motivating as they know they are valued and trusted
- Improving productivity
Define ‘Matrix structure’ (3)
- Where _________________
- In addition to _________________________
- Therefore, _____ can be ____________________
- Where staff work in project teams
- In addition to their responsibilities within their own department
- Therefore, staff can be answerable to more than one boss
Delayering allows for improved _________ and ________ , thereby resulting in improved ________ and therefore _________ .
This is due to the ____________ and more ________________
- Empowerment
- Delegation
- Motivation
- Improved productivity
- Number of managers being reduced
- Authority passed down the hierachy
Disadvantages of tall hierachies (3)
- __________ will be _____
- Could create a ______________ and ___________
- _______________, aka _______________
- Chain of command / longer
- gap between workers at the bottom of the organisation / managers at the top
- Distorted information as its passed from person to person / Chinese Whispers effect
Span of control is the ___________________
- Number of staff who are answerable directly to a manager
Advantages of delayering (3)
- Can reduce ______________ as __________________ is increased
- _____________ is improved as _____________________
- More _______ and ___________ : as the ___________________ and more ___________________ = _________ = ___________
- Operating costs / the average span of control
- Vertical communication / messages have to pass through fewer levels of hierarchy
- Delegation / empowerment / number of managers is reduced / authority is passed down the hierarchy / motivation / productivity
Disadvantages of Matrix structure ()
- Workers don’t know what they should prioritise
