200-19 Americans with Disabilities Act Flashcards
ADA Coordinator
The department’s ADA Coordinator is the lieutenant over the department’s Alternative Dispute Resolution Unit.
The owner of a service animal must keep the service animal properly _______ or ______ unless the person’s disability prevents use of these devices.
In this instance, the owner must be able to direct the _______, ______, or ______ to maintain control of the animal.
harnessed or leashed
animal by voice, signal, or other effective means
Service animals are permitted in all public establishments with the exception of ________ .
places of worship
When a disability is not obvious, a public establishment is allowed to ask the owner of a service animal the following two questions:
Is the service animal required because of a disability?
What work or task has the animal been trained to perform
Officers who respond to calls for service involving persons with disabilities who are denied admittance to public establishments should _____ the persons involved and _________ before taking enforcement action.
educate, attempt to resolve the situation
Department sponsored meeting announcements such as Positive Interaction Program (PIP), town hall, and other public meetings that are posted to the department website shall include the following notice:
“For persons requesting reasonable accommodations due to a disability to attend this meeting, please contact (name of HPD employee with administrative oversight of the meeting) at (telephone number) and/or (email address) at least _________ prior to the start of this meeting.”
The announcement shall be in ___________ in order to ensure that visually impaired citizens have access to the information.
72 hours (3 business days)
accessible format (MS Word document or text format)
If the department employee who has administrative oversight of the public meeting is uncertain how the accommodation should proceed after acquiring as much information as possible from the citizen requesting the accommodation, then the employee should contact the __________.
department’s ADA Coordinator.
Employees who request an accommodation for their disability shall consult with their ________ or the ADA Coordinator to determine the best course of action.
immediate supervisor
The employee making the request for accommodation based on a disability is not required to notify or submit medical documentation through the chain of command. Supervisor’s handling an accommodation request shall ensure the requesting employee’s _______ and shall
privacy is protected, store all documents in a confidential manner.
If the accommodation requested is outside the division’s purview, then the issue shall be sent to the _______ for review. Medical documentation and interoffice correspondence addressed to the ADA Coordinator is required to begin the review process.
The ADA Coordinator shall review the documentation and consult with HPD’s ______ and the _________.
The HPD ADA Coordinator shall then approve, deny, or suggest another reasonable accommodation.
ADA Coordinator
Office of Legal Services, City of Houston ADA Coordinator
If there is no disclosure of the employee’s _______ by the employee, then the department will be unable to honor the accommodation request.
medical condition
The HPD ADA Coordinator shall schedule an _______ meeting with the requesting employee. Approval of the accommodation request will depend on the feasibility of the request and the nature of the resources available to the department.
interactive process
