200-14 Telephone Regulations

Question 1

The City of Houston’s long-distance telephone service and cellular telephones, including smartphones and similar devices, are for ______ only to assist employees in performing their assigned duties.

Answer 1

official use

Question 2

Employees who routinely use the City of Houston’s network based long-distance telephone service for police business shall make ______ request for a City issued long-distance access code.

Answer 2

an email

Question 3

The email request containing the required information shall be routed through the employee’s ________, divisional technology coordinator, division commander, and assistant chief.

Answer 3

chain of command

Question 4

If an employee does not have a City issued long-distance access code, the employee shall request a supervisor to place any needed long-distance call using the _________.

Answer 4

supervisor’s code

Question 5

Employees shall use City issued long distance access codes only to conduct ________.

Answer 5

official City business.

Question 6

If a long-distance code is compromised, lost, or stolen, employees shall _______ do the following:

Contact the Office of Technology Services (Technology Services) to cancel the code.

Follow up the contact with a letter requesting the existing access code be deleted.

Answer 6

immediately

Question 7

In addition, incidents involving the _________ of a City issued access code or the misuse of the City of Houston’s longdistance telephone service shall be reported and investigated in accordance with General Order 400-18, Responsibility for City Property.

Answer 7

compromise

Question 8

Employees may seek reimbursement for long-distance charges, but only when the communication was necessary to conduct ________ and one of the following existed:

The employee was outside the City network local access zone.

The officer was on an undercover police investigation and use of the City issued code would have compromised the investigation.

Answer 8

official City business

Question 9

With the exception of the _______ , no employee shall accept collect calls.

Answer 9

Command Center

Question 10

If a person attempts to place a collect call to any department telephone, the employee receiving the call shall do one of the following in the ORDER listed:

Answer 10

1. Ask the operator to have the caller use a department toll free number.
2. Ask the operator to obtain a telephone number from the caller so the call may be returned.
3. Ask the operator to have the caller place the collect call to the Command Center.

Question 11

Directory assistance calls from office telephones are not allowed unless such calls _________. All other normal means of obtaining a number shall be used before using directory assistance.

Answer 11

pertain to City business.

Question 12

________ or ______ are to be used when possible.

Answer 12

Standard, conventional phones

Question 13

All calls (made or received) shall be _________.

Answer 13

as brief as possible.

Question 14

Usage shall be for conducting _______ only.

Answer 14

City business

Question 15

Smartphones shall not be “jail-broken,” “rooted,” or modified in any way without prior written approval from Technology Services.

Answer 15

modified

Question 16

Criminal Justice Information (CJI) and Police Department operational data shall not be stored in “cloud” base~d storage resources accessed by smartphones (e.g., DropBox, Apple iCioud, Amazon Cloud Drive, Google Drive) without _______from Technology Services.

Answer 16

written approval

Question 17

Employees shall not install or attempt to install software applications (“apps”) on their smartphone from any source other than application stores approved by _______.

Answer 17

Technology Services

Question 18

Employees shall be aware that any data, media, telephone call logs, or applications stored on smartphones may be subject to _________ under the Texas Public Information Act.

Answer 18

public disclosure

Question 19

________ shall maintain a complete record of department owned or leased cellular telephones, including smartphones and similar devices under their commands.

This record shall include each cellular telephone’s:

Serial number

Departmental inventory control number (if it is owned by the City)

Telephone number

Answer 19

Division commanders

Question 20

_________ members shall maintain a complete record of department owned or leased cellular telephones, including smartphones and similar devices under their immediate commands.

This record shall include each cellular telephone’s:

Serial number

Departmental inventory control number (if it is owned by the City)

Telephone number

Answer 20

Executive Staff

Question 21

Incidents involving the loss, damage, destruction, misuse, or compromise of any cellular telephone or similar device shall be _______ and ________ as indicated in General Order 400-18, Responsibility for City Property.

Answer 21

reported and investigated

Question 22

The _______ shall maintain a current list of the most commonly used department telephone numbers, fax numbers, and toll free numbers.

Answer 22

Command Center

Question 23

It is the________of each division commander and each Executive Staff member to inform the Command Center of any telephone number updates.

Answer 23

responsibility