200-18 Citizen Claims Against the City

Question 1

When citizens inquire about claims against the Houston Police Department or the City of Houston, employees shall inform the citizens which ______ to contact for information and assistance.

Answer 1

City office

Question 2

When citizens ask how to file a legal claim against HPD or the City of Houston for whatever reason, employees shall furnish the following information:

Proper notice of the claim must be given to the City. The citizen may call the _______ or _________ for further information concerning the required notice.

The ______ reviews and investigates each claim. A recommendation to settle or deny a claim shall be made based on the facts and the legal defenses available to the City

Answer 2

City Secretary’s Office, the City Legal Department’s Claims Section

Legal Department

Question 3

Employees shall not provide ______ regarding the Legal Department’s recommendation for settlement or deniability of a claim.

Answer 3

time estimates

Question 4

Employees shall not tell citizens ______ or lead citizens to believe a ______ shall be taken. The Legal Department shall decide which claims to recommend for payment.

Answer 4

their claims shall be paid, certain action