1.3

Question 1

Name the two types of constraints that can restrict the content of documents

Answer 1

Voluntary Constraints

Legal Constraints

Question 2

What is Voluntary Constraints

Answer 2

Voluntary Constraints on a document consist of three things and are constraints businesses chose to put in place

Organisational
Ethical
Codes of Practices

Question 3

What is Organisational

Answer 3

Rules or guidelines to a specific organisation that all employees must follow,

Organisational is used for consistency which may include the use of formatting tools, and the content of email signatures, having standard business opening and closing paragraphs.

Question 4

What is Ethical

Answer 4

An organisations moral duty to be truthful and fair,

Ethical is to prevent any documents causing offence this could be the use of stereotypes, avoidance of bias in the text

Question 5

What is Codes of Practice

Answer 5

A set of written rules for all employees to follow about what should/ should not be included within business documents for example customers must not be criticised even though they might be wrong during a complaint procedure.

Question 6

What is Legislation constraints

Answer 6

Some document constraints are set out in legislation making it a legal requirement for organisations to follow these constraints

these constraints consist of
Copy right
Data Protection
Consumer Protection
Equal opportunities

Question 7

What is Copyright

Answer 7

To follow the copyright, designs and patents Act, this means businesses must gain permission for any third party material they may use and must quote sources to avoid any plagiarism issues when producing business documents

Question 8

What is Data Protection

Answer 8

The Data protection Act requires all personal information to be held securely and not shared without permission, businesses must comply with the data protection act by only including relevant personal data.

Question 9

What is Consumer Protection

Answer 9

Consumer Protection for example consumer protection Act requires all goods and services to be accurate in business documents eg; price, description, delivery etc

Question 10

What is Equal Opportunities

Answer 10

The equality act 2010 protects people from any form of discrimination, harassment or victimisation for example businesses should avoid discrimination in terms of disability, gender, race and religion in job advertisements.