1.1

Question 1

What is a Protocol

Answer 1

protocols are rules and procedures that must be followed in a given situation .

Question 2

Name different types of protocols

Answer 2

Authority protocols
confidentiality protocols
Employment protocols
Checking protocols
Document content
IT Security protocols

Question 3

what does authority protocol refer to

Answer 3

Refers to two areas

• authority -who has authority to sign off certain tasks
• responsibility- who has responsibility to make particular decisions

Question 4

Authority can be…

Answer 4

Passed down the chain of command as less senior staff are empowered and can feel more involved

Question 5

Responsibility is,,,,

Answer 5

Passed up the chain of command to staff at a higher level in the business organisations
eg; a customer complaint that has been escalated to a manager

Question 6

why should businesses have authority protocols

Answer 6

• senior staff can concentrate on more strategic issues rather than day to day administration
• motivates less senior staff
• risk of fraud can be prevented as payments require authorisation by a manager