1.2

Question 1

Define confidentiality

Answer 1

Ensuring personal data is protected and away from any unauthorised access

Question 2

In business context what types of information should be kept confidential

Answer 2

Customer data
Financial data
Business plans

Question 3

why does confidentiality need to be maintained

Answer 3

Legal requirement (GDPR) Prevents sharing of personal information without permission 
- Maintains business reputation
Retain competitive advantage

Question 4

Procedures of maintaining confidentiality

Answer 4

• Restrict information access to only those who are authorised to see it
• Implement IT Systems (Passwords and firewalls)
• Dispose confidential information properly eg (shredding)
• Non disclosure agreement (NDA)

Question 5

What is an NDA

Answer 5

NDA a contract in which an employee signs, agreeing to not disclose confidential business information

Question 6

Name two types of storage of data and documents

Answer 6

Electronic

Manual

Question 7

Examples of manual storage

Answer 7

Locked file cabinets

Fire proof file cabinets

Question 8

Examples of electronic storage

Answer 8

Hard drives
flash drives
smartphones

Question 9

What is an individual implication of breaching confidentiality

Answer 9

• Sacked

- Disciplinary action

Question 10

What is a business implication of breaching confidentiality

Answer 10

• Financial penalties
• damage to reputation
• loss of competitive advantage
• loss of customer trust

Question 11

When is it okay to breach confidentiality

Answer 11

Emergencies for example sharing personal data in order to contact family members during an emergency