11 Conflict Resolution Flashcards
1
Q
What are the sources of conflict within each stage of the project lifecycle?
A
Concept : Business case approval, securing funding, agreeing high-level scope
Definition : Securing and agreeing resources, aligning scope to priorities, PMP
Deployment : resource availability and commitment, deadlines not met, processes and governance not being followed
Transition : acceptance criteria not met, end user expectations not met
Adoption : outputs not adopted by BAU
Benefits Realisation : Agreement of realisation
2
Q
What two factors are measured in the Thomas Kilman model of conflict and what are the five. boxes?
A
Desire to meet the needs of others
Desire to meet personal needs
Compete (TL), Collaborate (TR),
Avoid (BL), Accommodate (BR)
Compromise (M)
