1-B-1,2: Communication Flashcards
What is verbal communication?
Verbal communication involves speaking.
Example: A doctor is speaking to the radiation therapist about how he or she would like the patient to be set up for treatment.
What is written communication?
Written communication is recorded information that can be read by others.
Example: Test results are sent to the patient via mail with the results typed and printed in a letter.
What is nonverbal communication?
Nonverbal communication is unspoken.
Examples: nodding, hand gestures, smiling, facial expressions, eye contact, touch, etc.
What are complications in communicating with others?
Communication may differ with different cultural beliefs, values, and practices.
How can cultural differences affect communication?
Nonverbal and verbal communication may vary in different cultures and societies. Symbols and humor may also be different among cultures.
What should be considered when communicating with elder patients?
Elder patients may be hard of hearing; it is important to speak loudly and clearly.
What should be done if an elder patient has memory loss or dementia?
A family member should be present with the patient, and the therapist should speak to both the patient and the family member.
How should therapists communicate with younger children?
Younger children should be spoken to on their level; the therapist should kneel or sit next to the patient.
What should therapists be aware of when communicating with adolescents?
Adolescents are trying to build their self-esteem; the therapist should maintain the adolescent’s privacy as much as possible.
How can a patient’s emotional status affect communication?
The emotional status of a patient may impair their communication skills temporarily.
What are the stages of grieving defined by Elisabeth Kübler-Ross?
The stages are denial, anger, bargaining, depression, and acceptance.
How should medical terms and procedures be explained to patients?
Medical terms and procedures should be explained in layman’s terms.
