06_Job Satisfaction and Organizational Commitment

Question 1

Level of job satisfaction consistently demonstrated by research

Answer 1

80 to 90% satisfaction

Question 2

Job Satisfaction:

Disposition & Stability

Answer 2

Job satisfaction is an enduring disposition

Levels remain stable despite changes in occupation/employers

Question 3

Job Satisfaction:

Age

Answer 3

Positive, U-shaped relationship

Question 4

Job Satisfaction:

Race/Ethnicity

Answer 4

Minority groups report lower overall job satisfaction

Largest gap: African American and White workers

Question 5

Job Satisfaction:

Gender

Answer 5

Relatively similar, but when women report lower job satisfaction, it is usually due to:

Feeling exploited

Being employed in lower-level jobs

Receiving less pay comparable work

Question 6

Job Satisfaction:

Occupational level

Answer 6

Satisfaction increases as occupational level increases

e.g.
White-collar more than blue-collar
Managers more than non-managers

Question 7

Job Satisfaction:

Life satisfaction

Answer 7

Positive correlation between job satisfaction and life satisfaction

Uncertain whether due to income, personality traits, or other variables

Question 8

Job Factors:

Top 5 factors that contribute to job satisfaction

Answer 8

Job security

Opportunities to Use Skills and Abilities

Financial stability of organization

Relationship with immediate supervisor

Compensation/pay

Question 9

True or False?

An employee’s perception that they are being treated fairly and equitably (receiving fair compensation) is more predictive of job satisfaction than the actual level of pay.

Answer 9

True.

Question 10

Job satisfaction:

Performance

Answer 10

Small positive relationship between job satisfaction performance

Question 11

Job dissatisfaction is linked to high rates of turnover, absenteeism, and tardiness.

Which is most strongly associated with job dissatisfaction?

Answer 11

High Rates of Turnover

Question 12

True or False?

The correlation between job satisfaction and turnover Is higher when unemployment rates are high.

Answer 12

False.

i.e. more likely to stay in dissatisfying job when there are limited opportunities for other jobs

Question 13

True or False?

Job satisfaction is a better predictor of longevity than physical health or tobacco use.

Answer 13

True

Question 14

Psychological problems most closely associated with job dissatisfaction

Answer 14

Emotional burnout

Low self-esteem

Depression

Anxiety

Question 15

Organizational Commitment:

Three Components

Answer 15

Affective commitment

Continuance commitment

Normative commitment

Question 16

Type of organizational commitment associated with turnover, absenteeism, job performance, and personal stress

Answer 16

Affective commitment

Question 17

Type of commitment associated only with turnover

Answer 17

Continuance commitment

Question 18

Affective Commitment

Answer 18

Identification / emotional attachment to an organization

Question 19

Continuous Commitment

Answer 19

Perceived social and monetary costs of leaving organization

Question 20

Normative Commitment

Answer 20

Sense of obligation to remain with the organization

One believes it is the right thing to do

Question 21

True or False?

Job dissatisfaction is more strongly related to physical than psychological problems.

Answer 21

False.

Job dissatisfaction is more strongly related to psychological problems

*however, there is a moderate effect on physical problems