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Jeopardy 2014 Tech > X1 error codes > Flashcards

X1 error codes Flashcards

1
Q

RDK-03001

A

Start up error: STB stuck at 1 Dot-Card initialization failure. Resolution: Power cycle set top box.

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2
Q

XCL:00001

A

Unable to Locate Guide of XRE Player Application. Resolution is to reboot STB to clear error and re-establish connection.

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3
Q

XCL:00002 through 00017

A

The Application could not load the main menu XML. The XRE server was not deployed properly. Resolution is to call dispatch; and follow local escalation process. These codes indicate a potential national outage that a Tech would not be able to resolve.

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4
Q

XCL: 00018

A

Unable to tune to channel. Resolution is to: verify RF for frequency on tuned channel (i.e. 693 MHz), Verify Entitlements send INT(Moto) or Refresh (Cisco/SA) or power cycle STB.

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5
Q

XCL: 00019 & 00020

A

Device Registration info not returning. Resolution is to Call Dispatch and Follow Local Escalation Process.

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6
Q

XCL: 00021

A

Unable to Tune To Previous and Current Channel. Resolution is to verify RF for frequency on tuned channel (i.e. 693 MHz). Verify entitlements; send INT (Moto) or Refresh (Cisco/SA) or Power Cycle STB.

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7
Q

XCL: 00022

A

VOD returned Error Response. Resolution: Verify entitlements; send INIT (Moto) or Refresh (Cisco/SA) or Power Cycle STB.

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8
Q

XCL: 00023 through 00047

A

Provision/ Activation errors. Resolution: Ensure Correct account number and phone number from billing/ work order is being entered. Power Cycle STB and re-try onscreen activation (enter account number/ phone number).

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9
Q

RDK-03002

A

Start up error: STB stuck in 3 dots - Proxy application or CMAC application doesn’t load
Resolution: Powercycle STB, check connections and RF levels and verify the STB has an IP address.

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10
Q

RDK-03003

A

Startup error: STB stuck at 2 dots, DSG acquisition failure

Resolution: Powercycle STB, check connections (tech) and RF levels (SAHIC)

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11
Q

XCL: 00048 Through 00056

A

No Host MAC for guide. Resolution: Power Cycle STB to re-establish connection.

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12
Q

XCL: 00057

A

Failed Entitlement. Resolution: Verify Entitlements; send INIT (Moto) or Refresh (Cisco/SA).

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13
Q

XCL: 00084 through 00088

A

Failed Connection during reboot/ reconnect of XRE Server. Resolution: Power Cycle STB. Potential national Outage; technician would not be able to resolve. Call dispatch; follow local escalation process.

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14
Q

“No Activation” Screen

A

Perform WAREHOUSE RESET

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15
Q

Boot does not complete

A

Send INIT (Moto) or Refresh/Rehit (Cisco/SA).

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16
Q

Entitlements Incomplete/ Missing

A

Send INIT (Moto) or Refresh/Rehit (Cisco/SA).

17
Q

RDK-03030

A

Cant connect to XRE due to internet outage. This error overlay will appear during the boot sequence. Troubleshoot the dots as you normally would.
Resolution: reboot/power cycle, possible XRE outage, call dispatch, follow local escalation practices

18
Q

RDK-03031

A

Cant connect to XRE although internet is accessible. This error overlay will appear during the boot sequence. Troubleshoot the dots as you normally would.
Resolution: wait 5 minutes, Reconnect the STB XRE connection (push power button off and then on) reboot/power cycle STB, call dispatch follow local escalation practices.

19
Q

RDK-03004

A

Startup error: STB stuck in 3 dots - STB DOCSIS/DHCP IP acquisition failure.
Resolution: Power cycle STB, check connections and RF levels, call dispatch they may need to verify eSTB and eCM MAC in billing.

20
Q

RDK-03006

A

Startup error: STB stuck in 3 Dots - STT not available Resolution: Power cycle STB, check connections (tech) and RF levels (SAHIC)

21
Q

RDK-03005

A

Start up error: STB stuck in 3 Dots- channel map acquisition:
Resolution: Check connections and RF levels

22
Q

RDK-03007

A

Start up error: STB stuck in 3 Dots-STB is in disconnected mode
Resolution: Verify DSG tunnel traffic, ensure the count is increasing to ensure flow

23
Q

RDK-03008

A

Start up error: STB stuck at 3 Dots- unknown cause

Resolution: Power cycle STB, Check connections and RF levels.

24
Q

Lag between key press and STB response

25
Blue Screen with "PACE ABL"
Replace STB
26
Black Screen
Exit->Exit->Exit->Resolution (4-8-0, 7-2-0, or 1-0-8-0)
27
Error Code 21
Validate RF to ensure channels can tune to QAM frequencies
28
Cable RF signal level at the desired outlet does not meet requirements.
Isolate and correct the following conditions related to RF signal loss. Look for poor connections; damaged cable or passive devices or excess coaxial cable length
29
One or more installed MoCA devices fail to establish a MoCA network connection
Isolate and correct RF impairments. Confirm coaxial cable connected to RF IN.
30
Transmission date rate between the Media Hub and Terminals below 200 Mbps.
Isolate and correct RF impairments or noise in network. To/From variation: check for amp on line; ensure POE filter is in proper locations.
31
RDK-03010
An error occurred during firmware download, this error overlay would appear anytime a firmware download fails. Most likely it would appear on top on linear video Resolution: Attempt to download new firmware via guide settings if possible, check connections and RF levels, call dispatch and follow escalation practices.
32
RDK-03030
Cant connect to XRE due to internet outage. This error overlay will appear during the boot sequence. Troubleshoot the dots as you normally would. Resolution: reboot/powercycle, possible XRE outage, call dispatch, follow local escalation practices
33
RDK-03031
Cant connect to XRE although internet is available. This error overlay will appear during the boot sequence. Troubleshoot the dots as you normally would. Resolution: wait 5 minutes, Reconnect the STB XRE connection (push power button off and then on) reboot/powercycle STB, call dispatch follow local escalation practices.
34
RDK-03032
Cant connect to the XRE although internet is accessible. This error overlay will appear on top of the linear video. Resolution: wait 5 minutes, Reconnect the STB XRE connection (push power button off and then on) reboot/power cycle STB, call dispatch follow local escalation practices.
35
RDK-03033
Boot Process: Cant connect to theXRE due to internet outage. This error overlay will appear on top of the linear video. Resolution: Reboot/Power cycle STB, possible XRE outage, call dispatch, follow local escalation practices
36
RDK-03037
Embedded cable modem is disconnected | Resolution: call dispatch follow local escalation practices.

Jeopardy 2014 Tech (73 decks)

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