X1 Flashcards
Name the 4 remotes designed to work with the X1 system
XR2, XR5, XR5 v3 and XR5 v4
(Einstein Document ID DG376)
How many shows can the XG1 record at a given time?
4, plus watching a 5th live
How many HDMI ports are on the back of the XG1?
3, 1 output and 2 input (currently disabled)
How do you pair the XR2 remote with the XG1?
Press and hold setup until the red light turns green, then press Xfinity, and then type the numbers that are displayed on screen.
What apps are NOT available on the RNG150, but are available on the XG1?
Pandora, Facebook, Photos, My Account, Xfinity Shop, Xfinity Home, Tips and Tricks and Voicemail
How many programs can be viewed by pressing the Last button on the X1 remote?
9
This is an assistive technology to customers who are blind or have low vision, presenting an audio description of the user interface.
Voice Guidance
What is the cost associated with Voice Guidance?
Free dollars.
What are the available languages for Voice Guidance?
Currently only English
How do you access On Demand with X1?
Press the Xfinity button or press “1” hen “OK” on the keypad
How many hours of HD video can be recorded on the XG1?
60 hours
How many hours of SD video can be recorded on the XG1?
300 hours
What is the name of the device that is placed at the point of entry that prevents communication with other households?
MOCA filter
How many peripheral devices can stream X1 content simultaneously?
5
What website do use to access X1 DVR content online?
xtv.comcast.net
What service can our customers with multiple X1 DVRs view and manage a single recording schedule from any set-top box in their home, no matter how many DVRs they have?
X1 Whole Home DVR
Allows customers to permanently delete all recordings in the Deleted Recently folder?
Bulk Erase
After what percent of a recording will customers be prompted to delete saved recordings?
85% complete
How can you delete an asset from the “Last Watched” row?
Highlight the show and press the “D” button
How do you activate “Child Proof” on the XR2 remote?
Press the up arrow 3 times then enter 5-6-2-5 (L-O-C-K)
Which remote is this?
XR5v3
Which remote is this?
XR5
Which remote is this?
XR2
How do you access the Help menu on the X1 DVR’s?
Press the “A” button on the remote
Where can you review your home signal strength on the X1 platform?
Under Comcast Labs
What social media apps are available on the X1 platform?
Facebook, Instagram, Flickr
What’s the minimum time you can activate the screen saver?
5 mins
What’s the maximum time you can activate the screen saver?
5 Hours
How can you skip days in advance on the XR2, XR5 & the XR5v3 remote?
Fast Forward (FF) Button
What site do you access to require initial setup online for some apps?
www.xfinity.com/x1apps
How do you access the X1 diagnostics menu?
Hold exit for 5 secs, down arrow, down arrow, number 2 key
A new DVR that allows you to record TV shows and movies in “the cloud,” and then stream those recordings to your mobile devices and computers, or download recordings to a mobile device while connected to any Wi-Fi or mobile network.
X1 DVR with Cloud Technology
What does the Arris XG1 lack in comparison to the Pace XG1?
Component Output
What does XRE mean?
Cross Run-time Enviroment
What does ECM mean?
Embedded Cable Modem
What is XRE used for?
It’s the cloud content that holds poster art and the guide.
What is the maximum length of coax cable between POE filter and MoCA outlets
150 feet
What is the minimum transition data rate (phy rate) allowed between the Media Hub and any Media Terminal?
200 Mbps
What are the steps for a Warehouse Reset?
- From a powered-on state, press on the Front Panel Power button and hold down for 2 seconds and release
- Press the OK on the remote control
- Press the Right Arrow
- Press the Down Arrow
- Press the Front Panel power button
If it is an Xg1, you will see HSE RS scroll across the front panel if the reset was successful. For RNG150’s the record light will blink and the box will reboot
The XR2 remote supports?
Pace X1 stb
Cisco RNG
Motorola and Pace HD u-DTA’s
How many tuners does a XG1 have?
6 (5 Active)
What could cause a X1 STB to to fail to reach the activation page during installation.
a MER of <30dB
What is the guide aspect Ratio on X1 HD?
16:9
What boxes are NOT supported by the XR2 remote?
Standard definition DTA’s and the Pace Parker box
How many power buttons does the XR2 remote have?
2
The RF mode of the XR2 remote is specifically designed to do this.
Control the set top box.
On the XR2 remote was color will the power button be when in RF mode?
Green
For RF pairing of the remote:
ControlRF Pairing
1.Press and hold the Setup button on the XR2 remote for 3 seconds until the All Powerbutton changes from red to green.
2.Press the XFINITY button on the XR2 remote. The TV should now display next step instructions on the screen. If TV does not display any instructions, you may need to repeat this sequence or double check connections.
3.Follow the on-screen instructions to enter a 3-digit pair code. Once the code is correctly entered, the remote pairing has been successfully completed.
FAQ
Equipment requirements for X1 On Demand Streaming?
Must have an X1 DVR (XG1) or X1 HD/SD RNG150 device.
Where would I find the system requirements of the XFINITY TV website?
xtv.comcast.net
The XFINITY TV app requires the following system requirements:
iOS:
Requires iOS 7.0 or later
Android:
Available on all devices running 4.0 or higher
X1 On Demand Streaming is not available on?
Kindle Fire
In order to stream X1 content from their mobile device
Customers must be connected to their in-home XFINITY network
How do you perform a battery check on the XR2 remote?
- Hold the XR2 “Setup” button down for 3 seconds.
- Press 9-9-9
- The “All Power” button will start blinking, four blinks represents very good batteries to one blink indicating weak batteries.
Can I use the XR2 remote for my VCR?
No, the XR2 is not a universal remote, it is designed to operate the set top box and television.