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Jeopardy 2014 Tech > teamcomcast.com > Flashcards

teamcomcast.com Flashcards

1
Q

What was the company goal for volunteers the West Division for Comcast Cares day in 2014?

A

80,000 Employee Volunteers

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2
Q

The Largest Single-Day Corporate Volunteer effort in the country?

A

Comcast Cares Day

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3
Q

Where can you sign up as an employee to volunteer for Comcast cares day?

A

www.comcastinthecommunity.com

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4
Q

What is the annual award Presented by Comcast which recognizes frontline leaders who work with their frontline team to overcome challenges, identify issues, develop solutions, and motivating and inspiring employees?

A

The Dan Aaron Award

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5
Q

The Comcast Promise made real to our customers through:

A

1) The Customer’s Experience 2) The Reliability of Our Products 3) Superior Products That Offer More Choice and Value

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6
Q

Who can you contact if you have a Workplace of Business ethics Issue?

A

1-877-40-Listens or www.ComcastListens.com

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7
Q

What are the Comcast Touchstones?

A

1) Diversity 2) Respect 3) Quality 4) Employee Focus 5) Enthusiasm 6) Ethics 7) Flexibility

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8
Q

What is the Comcast Customer Guarantee?

A

1) We will give a 30-day, money back guarantee on our video, voice, high-speed or Home Secure and Control devices 2) We will always be on time within the 2 hour scheduled appointment or we’ll credit $20 ($25 GCR) or give you a free premium channel for 3 months.

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9
Q

What is Comcast’s Evolved Credo?

A

“We will deliver a superior experience to our customers every day. Our products will be the best and we will offer the most customer-friendly and reliable service in the market.”

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10
Q

Who is the author of “An Incredible Dream: Ralph Roberts and the Story of Comcast”?

A

William Novak

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11
Q

What is the convenient and time-saving way Comcast allows their employees to assist customers outside of work with a billing or repair issue?

A

“We’re On It” Cards

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12
Q

The Chairman and CEO of Comcast

A

Brian L. Roberts

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13
Q

Founder and Chairman of Comcast

A

Ralph J. Roberts

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14
Q

Vice Chairman and CFO of Comcast

A

Michael Angelakis

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15
Q

President & CEO, Comcast Cable and EVP

A

Neil Smit

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16
Q

Chief Executive Officer for NBCUniversal, and Executive Vice President for Comcast Corporation

A

David Cohen

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17
Q

The LAMP award is

A

Local Advertiser Multi-Screen performance Awards, based on purchases with Comcast Spotlight.

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18
Q

Comcast employees are eligible to vote for LAMP awards? True or False?

A

False

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19
Q

What is the number for ESC

A

877-909-4748

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20
Q

What is the 3rd party company that helps employees with insurance issues?

A

Accolade

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21
Q

A new technology initiative designed to teach Boys and Girls Club members about our Digital world and ignite their passion for technology.

A

My.Future

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22
Q

Comcast was recently named one of the top 50 community-minded companies in America for the second consecutive year. What is the name of the award?

A

The Civic 50

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23
Q

Comcast Senior Vice President of Strategic and Financial Planning, Comcast Corporation.

A

Devesh Raj

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24
Q

Employees that don’t support our customers directly, can view Einstein content on a special version. What is it called?

A

Einstein Lite

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25
Q

What percentage of respondents in the 2014 Einstein survey feel that Einstein helps them be more effective?

A

77 percent

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26
Q

What percentage of respondents in the 2014 Einstein survey use Einstein every day?

A

90 percent

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27
Q

In what year was Casper retired?

A

2013

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28
Q

CEI

A

Corporate Equality Index

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29
Q

What is CEI (Corporate Equality Index)

A

A national benchmarking survey and report on corporate policies and practices related to LGBT workplace equality.

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30
Q

The name of Comcast’s LGBT focused Employee Resource Group

A

Out@Comcast

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31
Q

ERG

A

Employee Resource Group

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32
Q

How many years in a row has Comcast NBCUniversal earned a 100 percent score on the Human Rights Campaign’s Corporate Equality Index?

A

three

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33
Q

How many Comcast NBCUniversal executives have been named among Cablefax Magazine’s 2014 Most Powerful Women in Cable?

A

More than 50

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34
Q

Who named Comcast NBCUniversal among the top 100 Military Employers for 2015?

A

GI Jobs magazine

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35
Q

What designation did Comcast recently receive in recognition of their support of veterans and Reserve/Guard members?

A

2015 Military Friendly Employers designation

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36
Q

Thanks to our generous adoption assistance benefit, Comcast received what award in 2014?

A

100 Best Adoption-Friendly Workplaces

by Dave Thomas Foundation for Adoption

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37
Q

Comcast provides reimbursement for up to what amount in qualified expenses associated with adopting a child?

A

$10,000

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38
Q

EAP

A

Employee Assistance Program

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39
Q

NAMIC

A

National Association for Multi-Ethnicity in Communications

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40
Q

How many 1st place Excellence in Multicultural Marketing Awards (EMMA)’s did Comcast, NBCUniversal, and Telemundo receive in 2014?

A

13

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41
Q

Comcast and NBCUniversal have been recognized as a top employer for Latinas for how many consecutive years?

A

8

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42
Q

Who has recognized Comcast and NBCUniversal as being a top employer for Latinas for the last 8 years?

A

LATINA Style Magazine

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43
Q

On Tuesday, February 4, 2014, Comcast and NBCUniversal were honored with what award?

A

the Multicultural TV Front Runner Award

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44
Q

What magazine has named Comcast and NBCUniversal to the 2014 LATINO 100 for the second consecutive year?

A

Latino Magazine

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45
Q

Comcast and NBCUniversal was named among the Top 50 Companies for Diversity for the second consecutive year by whom?

A

Diversity Inc

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46
Q

WICT

A

Women in Cable Telecommunications

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47
Q

2014 marks the first time Comcast earned what WICT (Women in Cable Telecommunications) award?

A

Top MSO for Women award

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48
Q

CareerBliss has named Comcast with what recognition for 2014?

A

one of the 50 Happiest Companies in America for 2014

49
Q

What is the name of the Comcast Veterans Network ERG (Employee Resource Group) ?

A

VetNet

50
Q

It is how we will align, collaborate and share best practices across the country to change the customer experience.

A

OneComcast

51
Q

What is the name of the program that allows employees to give out cards to customers which will give them access to a no-wait hotline?

A

WE’RE ON IT

52
Q

This new feature will use female voice that reads aloud selections like program titles, network names and time slots, as well as DVR and On Demand settings.

A

X1 “talking guide”

53
Q

How will X1 customers access the talking guide on their existing set top box?

A

tapping the “A” button twice on their remote control

54
Q

What video services can Xfinity Wifi marketing be found on?

A

HULU, ON-Demand, and YouTube

55
Q

Which venue is the first NFL stadium to provide the Xfinity Wifi Network?

A

Levi’s Stadium in San Francisco, CA

56
Q

This is the Multiple Dwelling Unit (MDU) segment, which represents 28% of Comcast’s residential footprint.

A

XFINITY Communities

57
Q

How much revenue does XFINITY Communities generate annually?

A

13 billion dollars

58
Q

In June of 2014, Comcast and Universal Orlando announced what 2 technological perks for the theme parks?

A

Free XFINITY Wifi access for all park guests, and the free Universal Orlando Mobile App for Apple and Android devices.

59
Q

Wifi Notifications also known as watermarks, serve what purpose?

A

To let users know they are connected to Xfinity Wifi (and not on their cellular data plan)

60
Q

What company provides all of Comcast’s multifuntional/copier requirements?

A

Canon USA

61
Q

What is the name of the resource for every one of our employees to become advocates in Government Affairs?

A

Comcast Action Network

62
Q

Comcast’s preferred supplier hotels for personal travel

A

Marriott, Starwood, and Hilton

63
Q

What year was Bitcoin online currency made available?

A

2009

64
Q

PII

A

Personally Identifiable Information

65
Q

IIS

A

Information and Infrastructure Security

66
Q

An organization within Engineering & Platform Services that is committed to ensuring the confidentiality, integrity and availability of Comcast IT environments at all time.

A

IIS (Information and Infrastructure Security)

67
Q

SRC

A

The Security Response Center

68
Q

This Center is dedicated to identifying, containing and remediating all threats to the Comcast infrastructure systems and information.

A

The Security Response Center. (SRC)

69
Q

This is the 24x7 national processing center for all legal inquiries involving the Comcast Telephony, Internet and Video services.

A

The Legal Response Center (LRC)

70
Q

This team acts as the webmaster for the IIS website on TeamComcast and provides security training and communications.

A

The Security Awareness & Communications team

71
Q

What was the name of the first computer virus?

A

Brain

72
Q

When was the first email virus sent?

A

1999

73
Q

What country is responsible for the highest percentage of the world’s spam?

A

United States

74
Q

Who coined the term hacker?

A

John Nash

75
Q

RIM

A

Records and Information Management Policy

76
Q

This policy assists employees in addressing concerns about when to disregard electronic files and documents.

A

Records and Information Management Policy

RIM

77
Q

Where can an employee find a copy of the Records and Information Management Policy?

A

on TeamComcast in the Employee Handbook or by searching for the RIM Policy or the Comcast Records Management TeamComcast site.

78
Q

NARA

A

National Archives and Records Administration

79
Q

NAID

A

National Association for Information Destruction

80
Q

What is the web address for employee education assistance?

A

www.myedassist.com/comcast

81
Q

EAP

A

Employee Assistance Program

82
Q

The Employee Assistance Program can be reached 24 hours a day, seven days a week at what phone number?

A

1-888-515-4327 (1-888-515-4EAP)

83
Q

What is the web address for the Employee Assistance Program?

A

www.guidanceresources.com

84
Q

What is the phone number for Comcast’s Employee Service Center?

A

1-877-909-HR4U (4748)

85
Q

With Comcast’s Employee Referral Program, how much money is offered to employees for referring candidates that we hire?

A

$200 (pre-tax)

86
Q

Name 3 of the 6 electronics companies that Comcasters receive discounts from.

A
  1. Hewlett-Packard
  2. Sony Style
  3. Apple Computer, Inc.
  4. Dell Computers
  5. Panasonic
  6. Microsoft
87
Q

Comcasters receive discounts from 4 different mobile carries. Name them

A
  1. AT&T Mobility
  2. Sprint
  3. T-Mobile Wireless
  4. Verizon Wireless
88
Q

What two automobile manufacturers offer discounts to Comcast employees?

A

Ford Motor Company

General Motors

89
Q

What website can Comcasters go to, to see their personal health care benefits?

A

www.comcastbenefits.com

90
Q

This is the name of the Comcast Employee personal health assist. It can be contacted for anything health related.

A

Accolade

91
Q

What popular weight loss company has Comcast partnered with, offering a 50 percent savings on their services for Comcast employees?

A

Weight Watchers

92
Q

What is the web address for employees to access Accolade?

A

comcast.myaccolade.com

93
Q

Comcast offers what two types of Flex Spending Accounts?

A

Health Care FSA

Dependent Care FSA

94
Q

What website do employees visit to learn about Flex Spending Accounts?

A

www.wageworks.com

95
Q

Comcast will match up to what percent of employee contributions in 401(k)?

A

4.5%

96
Q

What website can an employee go to, to see a personal snapshot of their total compensation from Comcast?

A

www.comcast-total-rewards.com

97
Q

What website can Comcasters go to, to help dial down their stress?

A

mequilibrium.com/comcastnbcu

98
Q

A subsidiary of Goldman Sachs, this company provides financial advice to Comcast employees. Being a Comcast-sponsored benefit, it is at no cost to employees.

A

Ayco Financial Planning Services

99
Q

following the death of an employee, how long will courtesy services be extended at the current address of deceased employee?

A

3 months

100
Q

To be considered a regular full-time employee, a Comcaster must be scheduled to work at least how many hours?

A

30 hours per week

101
Q

To be considered a regular part-time employee, a Comcaster must be regularly scheduled to work at

A

at least 20 and less than 30 hours per week.

102
Q

Part-Time employees are those regularly scheduled to work less than

A

20 hours per week

103
Q

The first day an employee reports to work or training is referred to as

A

Employee Service Date

104
Q

What website can employees go to when addressing possible HR policy and ethics violations?

A

www.comcastlistens.com

105
Q

How many days of regular pay does Comcast offer its employees for Jury Duty Leave?

A

Up to two-weeks

106
Q

How much can an employee contribute to the ESPP? (employee stock purchase plan)

A

up to 15% of eligible pay each Offering Period, up to a maximum of $12,500 each calendar year.

107
Q

How many years are Comcast retirees eligible for courtesy services?

A

3 years immediately following retirement.

108
Q

BTA

A

Business Travel insurance

109
Q

Comcast provides Business Travel Accident insurance to eligible employees. What are the two types of BTA benefits payable?

A
  1. Death Benefits

2. Dismemberment Benefits

110
Q

What benefit does Comcast provide for employees who suffer non-work related injuries or illnesses and are unable to work for a period longer than 26 weeks?

A

Long Term Disability Insurance (LTD)

111
Q

LTD

A

Long Term Disablility

112
Q

What amount of Long Term Disability coverage does Comcast provide employees?

A

40% benefit up to $10,000 in salary/month.

113
Q

STD

A

Short Term Disability

114
Q

Comcast provided Company-paid STD coverage will pay lost income benefits to eligible employees who suffer non-work related injuries or illnesses and are unable to work for a period longer than….

A

7 consecutive calendar days

115
Q

Automobile Insurance, Commuter Benefits, Homeowner’s Insurance, and Pet Insurance are examples of what that Comcast offers employees?

A

Voluntary Benefits

116
Q

Where on TeamComcast would an employee go to update their address information?

A
  1. Employee Self Service
  2. Personal Information
  3. Addresses
117
Q

Name 3 types of information that can be viewed in Employee Self Service
under Personal Information

A

Addresses, Bank Information, Personal Data, Tax Withholdings, View Your Statement of Pay, Employment Verification, W-2 Forms, W-2 Reconciliation, Demographic Surveys, Voluntary Employee Self-Identification and Inclusion Survey

118
Q

How does an employee access their skills profile on TeamComcast?

A

In self service, click Career and Job, then go to Skills Profile

119
Q

Where would an employee look on TeamComcast to search for recommended courses to advance their career?

A

In Self Service, click on Career and Job, and then click on Learning Portal

Jeopardy 2014 Tech (73 decks)

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