WWHAM Flashcards
How may interactions between patients and pharmacist occur
- In person face to face
- Over the telephone
- Through a poxy
Descibe the main types of communication skills essential for pharmacists to resolve health related queries
- Open v closed questions
- Importance of empathy
- Verbal communication
- Non-verbal communication
What types of accuate information may you need to obtain from the patient
- Identify potential conditions or illnesses
- Identify factors that could affect your decision
- Identify potential harms and risks to the patient
Outline WWHAM
W Who is the patient?
W What are the symptoms?
H How long symptoms present?
A Action taken?
M Medication being taken?
Outline Encore
E Explore
N No medication
C Care
O Observe
R Refer
E Explain
Outline ASMETHOD
Meaning of the Letter
A Age/appearance
S Self or someone else
M Medication
E Extra medicines
T Time persisting
H History
O Other symptoms
D Danger symptoms
Outline SITDOWnSIR
X
S Site ?
I Intensity ?
T Type ?
D Duration?
O Onset?
W With (other symptoms)?
N Annoyed or aggravated?
S Spread ?
I Incidence ?
R Relieved by?
Outline why WWHAM is the preferred tool
- Easy to remember
*A concise diagnostic tool - Can be used by entire pharmacy team
*identifies symptoms and what medication has previously been tried
Outline 1 useful electronic websites for pharmacits to use
NHS website nhs.uk
Concise list of health conditions A-Z
* Overview of the condition
* Symptoms of the condition
* Treatment options
Outline 1 useful electronic websites for pharmacits to use
NICE WEBSITE nice.org.uk
* A thorough A-Z of health conditions
and treatment pathways
* Assists GPs in their patient care
Outline 1 useful electronic websites for pharmacits to use
emc medicines.org.uk/emc
- Patient Information Leaflets
- Summary of Product Characteristics
Outline 1 useful non- electronic resource for pharmacits to use
OTC handbooks
* Include health conditions you may be
presented with in the pharmacy
* Suggestions of GSL and P medicines
which can be recommended to treat
conditions which don’t require referral
to a GP
* When to refer to the GP
Outline 2 useful non- electronic resource for pharmacits to use
MEP
- Practical tools and guidance to help
you make the right decisions
- When to dispense medicines and when
not to
- Prescribers restrictions and
prescription forms
- POM to P switches
Stockley’s Drug Interactions
- Summarises using clinical evidence
interactions between certain drugs
Outline 2 useful non- electronic resource for pharmacits to use
Stedman’s Medical Dictionary
- used to look up medical terms,
abbreviations, acronyms,
measurements etc
Martindale: The Complete Drug Reference
- Properties and actions of over 6000 medicines used in the world
