Work Groups/Teams

Question 1

Conformity

Answer 1

Adherence by members of a group to its norms.

Question 2

Consensus

Answer 2

Method of collective decision-making in which the group only adopts a decision when every member agrees to support it.

Question 3

Group cohesion/cohesiveness

Answer 3

Extent to which members of a group feel attracted to one another and/or top the groups goals and motivated to belong.

Question 4

Group norms

Answer 4

Shared beliefs, attitudes, standards, and practices exhibited by and/or expected of all members of a group organization or social system.

Question 5

Groupthink

Answer 5

Tendency in a cohesive work group under stress to suppress dissent and support an apparent, but false, consensus even though a majority privately opposes it.

Question 6

Process gain

Answer 6

When actual team effectiveness exceeds a team’s expected, collective potential based on members’ combined capabilities, due to their interaction.

Question 7

Process loss

Answer 7

When actual team effectiveness falls short of a team’s expected, collective potential based on members’ combined capabilities, due to their interaction.

Question 8

Psychological safety

Answer 8

Members’ shared comfort in voicing dissent or disagreement, especially with the team leader, without fear of adverse consequences.

Question 9

Social facilitation

Answer 9

Tendency to work harder and/or faster in the presence of other people than when alone.

Question 10

Social loafing

Answer 10

Free-Riding; in a task-oriented group, exerting less effort toward group goals than other members do.

Question 11

Work Group/team

Answer 11

Individuals who share responsibility for specific outcomes for their organization.

Question 12

Work group types

Answer 12

• Management- manager or executive and other managers/supervisors who report directly to them.
• Production- Repeatedly produces a tangible product as in manufacturing.

Service - Conducts repeated, direct transactions with customers.

• Project- Multi-function group of specialists doing a one-time, limited duration task with unique output, like a product design, prototype, or start-up.
• Action- Experts with different specialties who cooperate in time-sensitive performance events involving adversaries, audiences, or adverse conditions, as in sports. oil-well firefighting, or musical concerts.
• Advisory- Assembled to give advice or solve a problem defined by a manager, as in employee selection committee.

Question 13

Team effectiveness

Answer 13

Work groups’ overall success, including:

• Performance, that meets customers and managers standards.
• Group viability - continued willingness to cooperate and capability of performing in the future.